Contact Center Industry News

TMCNet:  Microsoft Verifies That VoiceVault's Voice Biometric Solution Scales to 1 Billion Authentications a Year

[January 29, 2013]

Microsoft Verifies That VoiceVault's Voice Biometric Solution Scales to 1 Billion Authentications a Year

EL SEGUNDO, Calif. --(Business Wire)--

VoiceVault announces that their voice biometric identity verification solution is verified by Microsoft (News - Alert) as having the ability to handle at least 1 billion authentication sessions per year.

This is a significant initiative in that it further establishes VoiceVault as an industry leader providing enterprise solutions that meet rigid standards of scalability, availability, and audit trailing. These standards are possible while providing business continuity and security that is designed into call center and smart device solutions. With the ability to handle a 1 billion biometric session throughput rate, the customer's cost savings are considerable when utilizing a voice biometric identity verification solution as less hardware is needed to achieve identity verification response time goals.

This level of performance and scalability is an important VoiceVault distinguisher and demonstrates that the voice biometic component of a call center solution or smart device app will never be a bottleneck. The high volume capacity is enabled by Microsoft SQL Server 2012, a key architecture component of VoiceVault voice biometric identity verification solutions.

"As a voice biometric solution provider, it's vital that we have high levels of throughput designed-in," said Nick Wise, CTO for VoiceVault. "Identity verification is a key component in enterprise solutions and our customers expect it to perform at the highest levels. We're proud to be working with Microsoft in ensuring that voice biometrics is never a bottleneck."

About VoiceVault

VoiceVault is a private voice biometric company that focuses exclusively on the development and deployment of voice biometric solutions in the financial and healthcare sectors. VoiceVault is a US based company (El Segundo, CA (News - Alert)) with an R&D center in the UK.

VoiceVault's solutions use an individual's vocal characteristics for biometric identity verification over the phone, web, or via mobile and smart device applications. They rely on the simple fact that speaking is completely natural and effortless and that no two voices are exactly the same. They enable the delivery of data and application access control; transaction authorization; identity verification; e-signature provision and out of band authentication solutions.

Biometric voice-based solutions enable business processes to enhance multifactor authentication with something you are - your voice.

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