Contact Center Industry News

TMCNet:  Simple Energy Joins eMeter's Alliance Program

[January 29, 2013]

Simple Energy Joins eMeter's Alliance Program

SAN DIEGO, Jan. 29, 2013 /PRNewswire via COMTEX/ -- Simple Energy today announced they are joining the eMeter® Alliance Program as an Integrated Meter Data Management Technology and Developer Partner. Together, Simple Energy and eMeter, A Siemens Business, will collectively develop and sell integrated solutions for utility Smart Grid systems.

The eMeter Smart Grid ecosystem empowers eMeter's partners with the technology and support necessary to integrate their solutions with the EnergyIP® platform.

"The partnership with eMeter will provide millions of utility customers with a social, fun and simple way of understanding their own energy data," said Yoav Lurie, CEO and co-founder of Simple Energy. "By allowing more people access to their energy usage data in a motivating way on platforms where they are already spending their time such as web, email, and mobile, we make saving energy an easy and enjoyable experience." The Simple Energy platform helps users understand their energy use with actionable insights and compelling motivations based on behavioral science. The Simple Energy platform normalizes customer's energy usage, allowing participants to compare with friends. In addition, customers can form teams in order to compete on behalf of a cause they support, such as a school or community organization. Finally, the program follows strict privacy guidelines, comparing normalized scores among users without revealing any personalized, individual details about actual energy use.

eMeter's integrated Smart Grid partner ecosystem provides utilities with interoperable Smart Grid solutions based on industry standards and best practices, improving the integration process and lowering the total cost of ownership. As part of the ecosystem, partners gain access to eMeter's global network of utility customers, a suite of web services and support including API's, sample code, demo software licenses and testing programs. eMeter also puts its support desk and technical expertise at partners' full disposal.

"Our Smart Grid ecosystem allows utility customers to choose an interoperable solution that integrates the eMeter EnergyIP platform seamlessly with our partners' technology," said Shannon Amerman, Vice President of Alliances at eMeter, A Siemens Business. "We are enthusiastic to offer our customers enhanced social engagement functionality through the Simple Energy platform." About Simple EnergySimple Energy uses social advanced behavioral science to change how people save energy and how utilities engage their customers. Simple Energy's customer engagement platform and applications combine leading behavioral science research and social game mechanics that encourage energy efficiency. Participants in Simple Energy programs compare their real energy usage with their friends and neighbors, making energy efficiency social, fun, and simple. For more information

About eMeter, A Siemens BusinesseMeter, A Siemens Business provides essential software that enables electric, gas and water utilities to realize the full benefits of Smart Grid. Leading utilities worldwide depend on eMeter Smart Grid management software to reduce operational costs, improve customer service, and drive energy efficiency. With the most large-scale deployments in the industry and strategic partnerships with Accenture, IBM, and SAP, eMeter has built a reputation for unparalleled expertise that ensures customer success. For more information visit:

SOURCE Simple Energy

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...