Contact Center Industry News

TMCNet:  BRIEF: Apple, Samsung claim 95% of global cellphone profits, report says

[January 31, 2013]

BRIEF: Apple, Samsung claim 95% of global cellphone profits, report says

Jan 31, 2013 (Los Angeles Times - McClatchy-Tribune Information Services via COMTEX) -- Although there are hundreds of companies making and selling cellphones, Apple and Samsung accounted for 95% of the industry's profits in the fourth quarter of 2012.

Apple alone claimed 70% of the cellphone industry's total worldwide profit of $16 billion, while Samsung had 25%, according to a report released late Thursday night by Counterpoint Technology Market Research.

In third place was Nokia with 2%. That left the remaining 3% to be split by about 300 companies.

"Apple has essentially created the smartphone sector as we see it today and its combination of beautiful, easy-to-use products coupled with a rich content and application environment has enabled it to attract outsize profits," Couterpoint Research said in its report. "Only Samsung has come close to replicating this success." The two leaders' shares of the profit pool are up from sharply from 2011, when Apple had 51% of industry earnings, followed by Samsung with 15% and Nokia with 12%, Counterpoint said.

In 2010, Apple had 43% while Nokia had 20% and Samsung had 16%.

___ (c)2013 the Los Angeles Times Visit the Los Angeles Times at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...