Contact Center Industry News

TMCNet:  Chesco man cleared of spying on his wife via computer software [The Philadelphia Inquirer]

[January 31, 2013]

Chesco man cleared of spying on his wife via computer software [The Philadelphia Inquirer]

(Philadelphia Inquirer (PA) Via Acquire Media NewsEdge) Feb. 01--A Tredyffrin Township man has been cleared of charges that he used software to spy on his wife.

While the couple were divorcing, Jay Anthony Ciccarone, 39, allegedly installed the program Web Watcher on her computer to read her e-mails.

His attorney, Ellen Brotman, argued that prosecutors could not prove why Ciccarone used the software.

At a pretrial proceeding last Friday, Chester County Judge James P. MacElree II dismissed charges of unlawful use of a computer, intercepting communications -- both felonies -- and unlawfully accessing stored communications, a misdemeanor. Other counts were dismissed in November.

Web Watcher is a legal program and is often marketed as a parental monitoring device.

"These statutes are intended to cover a different kind of conduct -- to regulate law enforcement conduct and to regulate strangers' hacking into your computer," Brotman said, "not spouses' reading each other's e-mails." Chester County First Assistant District Attorney Mike Noone said cases such as Ciccarone's were problematic.

"There are technicalities in there, intricacies with violations," he said. "It can be difficult sometimes to establish proof. But it is obviously important for law enforcement to stay ahead of technology." Nationwide, such cases involving spouses are "extremely, extremely common," Sharon Nelson, president of Sensei Enterprises Inc. of Fairfax, Va., a computer-forensics expert, said Thursday.

"But it's pretty uncommon for a judge to let that go." -- Contact Aubrey Whelan at 610-313-8112 or, or follow on Twitter at @aubreyjwhelan.

___ (c)2013 The Philadelphia Inquirer Visit The Philadelphia Inquirer at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...