Contact Center Industry News

TMCNet:  Allworx unveils new SIP mobile phone client and System Software 7.5

[February 05, 2013]

Allworx unveils new SIP mobile phone client and System Software 7.5

Feb 05, 2013 (Datamonitor via COMTEX) -- Allworx, a Windstream company, has introduced Reach, its new mobile phone client and System Software 7.5.

Allworx Reach is a virtualized Allworx handset that is hosted on an Allworx server and designed to run on mobile devices that use Apple's iOS or Android operating systems. Reach is an Allworx-created solution designed to work on Allworx systems. It integrates with new or existing Allworx products and requires no additional Allworx hardware, the company said.

"The Allworx Reach and System Software 7.5 will fundamentally change the way our customers use their Allworx systems," said Chris Hasenauer, vice president and general manager of Allworx, an award-winning developer of Internet Protocol based (IP) phones and phone systems for businesses.

"Our customers are looking for innovative solutions for unifying their communications activities across multiple platforms, and they want those solutions delivered in a cost effective manner. The products we are announcing today meet those goals and will offer our customers a clear competitive advantage." According to the company, one function of the Allworx System Software 7.5 is Shared Call Appearances, which allows co-workers in a PBX environment to avoid transferring calls when a simple hold will suffice. In addition, there is an improved park capability that provides callers with information about calls they or other callers have parked.

For administrators, there are new User Permission Levels that allow access to day-to-day administrative functions along with enhanced security level passwords and strong user password protections, the company added.

"We are continuously making updates to our phone systems to enhance the user's experience," said Hasenauer. "Our Allworx System Software 7.5 release delivers on our commitment to effortless communications and gives our customers many new features to simplify their business operations." Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon

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