Contact Center Industry News

TMCNet:  Shoretel Business Phones Showcased By Teleco Phoenix in 2013

[February 11, 2013]

Shoretel Business Phones Showcased By Teleco Phoenix in 2013

Phoenix, AZ, Feb 11, 2013 ( via COMTEX) -- Teleco of Phoenix, a nationally affiliated provider of telecommunications solutions for businesses, continues to demonstrate superior customer service while providing companies with valuable communications tools to make doing business easier. A recent demonstration at a local Phoenix business provides insight into how Teleco's products, services, and strategies can work for any business owner.

Teleco of Phoenix, working with ShoreTel business telecommunications solutions, offers network systems that assist in daily office communications, while improving employee accountability with customers, and ramping up overall efficiency, when it comes to information flow from company principals, to the employees on the showroom floor, or at the store level. Teleco offers free and private demonstrations to show how they can assist in streamlining business practices.

Teleco recently gave a hands on demonstration to a local prominent automotive group in January 2013. Mike Lindsley, owner of Teleco, showed managers how they could monitor sales and service calls for compliance, coaching, and training. Further, Lindsley let the group explore additional powerful features of the Shoretel system, such as instant messaging, call recording, voicemail to email, caller history and tracking, and more.

In particular, the automotive group embraced ShoreTel's Instant Messaging application that allows network users to send IMs within the system, via the same interface used for making calls. For businesses that experience a high volume of inter-office communication (especially automotive groups or sales focused companies, this can be an essential feature to improve company-wide performance. System-wide reporting (scheduled through email) is nearly automatic, with businesses having the ability to track inbound and outbound calls, call time, and the number of the calling party. ShoreTel also allows voicemails to be sent to email, the simultaneous ring feature allows two separate devices to ring at once, and top-level administration of the network is as easy as the click of a mouse.

About Teleco of Phoenix Teleco of Phoenix has a proven track record of success because of the systems and processes that they have implemented within the company. Representatives spend time in the field with customers, setting up programming in advance of the installation of ShoreTel networks. With a solid game plan tailored to meet the needs of every client, Teleco delivers a smooth installation, drastically reducing and often eliminating downtime during the crossover from an existing system to a new one.

Learn more about them at

About ShoreTel, Inc.

ShoreTel, Inc. is a provider of business communication solutions offering simple and unified communications platforms, mobile solutions, and applications. Users of ShoreTel systems leverage the power of complete control, and the ability to collaborate and engage with other system users, all for the lowest cost in the industry. Headquartered in Sunnyvale, CA, ShoreTel also operates regional offices and partnerships across the globe. For more information, visit

Read the full story at

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...