Contact Center Industry News

TMCNet:  Connex Credit Union celebrates branch opening in Branford

[February 14, 2013]

Connex Credit Union celebrates branch opening in Branford

BRANFORD, Feb 14, 2013 (New Haven Register - McClatchy-Tribune Information Services via COMTEX) -- During the grand opening of the Connex Credit Union branch -- or the "Unbank"-- the CEO thanked those in attendance while some of the first customers used the bank's newest technologies.

With a yell of "1-2-3 Unbank," officials cut tape to mark the opening of the bank, at 620 W. Main St. The bank had a soft opening about two weeks ago, CEO and President Frank Mancini said.

Mancini thanked town officials, the board of directors of the bank and staff members, two of whom were critical in helping members of the credit union, though they might never enter the bank itself.

The bank features Personal Teller Machines, where members can have the same service they normally would with a personal teller at a bank, except with these, they speak to tellers over the phone. Those two tellers are in North Haven.

For those who still want the face-to-face interaction, the bank has that, too.

"It's a good balance between people who want to come in and get quick, fast customer service and people who want to have more of a financial discussion about their future," Mancini said.

Mancini said Connex is the first credit union in the state to offer these machines in a full-branch setting.

The bank's construction began around November, Mancini said. It employs a total of five people -- three on staff at the Branford location, and then the two additional employees at the call center in North Haven.

For the grand opening, First Selectman Anthony "Unk" DaRos, Chamber of Commerce Director of Membership Susan Finkle and Community Dining Room Director Pat Kral were in attendance.

"When Mr. Mancini said he was going to do this new type of thing, I personally have trouble with a cellphone let alone what this machine can do and the service that it can do," DaRos joked, in reference to the Personal Teller Machines.

He then went on to thank the bank for coming to Branford and bringing its expanding business. Connex has seven branches throughout Greater New Haven.

Though it wouldn't fit in the new machines, Mancini and other bank officials presented the Community Dining Room with an oversized $500 check.

"We are a company that is solidly rooted in the community and today we are continuing that commitment by making a charitable donation to the Community Dining Room," Mancini said.

Echoing DaRos' sentiments, Kral gave the bank a "Welcome to the neighborhood," and thanked it for donating to the Community Dining Room.

Call Jennifer Swift at 203-789-5651.

___ (c)2013 the New Haven Register (New Haven, Conn.) Visit the New Haven Register (New Haven, Conn.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...