Contact Center Industry News

TMCNet:  Samsung Rolls Out New Thin- and Zero-Client Cloud Displays for Access to the Business Cloud via Desktop Virtualization

[February 15, 2013]

Samsung Rolls Out New Thin- and Zero-Client Cloud Displays for Access to the Business Cloud via Desktop Virtualization

Feb 15, 2013 (Close-Up Media via COMTEX) -- Samsung Electronics America Inc., a subsidiary of Samsung Electronics Corp., announced its next-generation TC191W and TC241W thin-client and NC191 and NC241 zero-client cloud displays.

According to a release, the latest lines combine VDI and desktop virtualization for simple and highly secure access to a business cloud, which customers are increasingly depending on for essential information.

"We are seeing that a growing amount of IT capability will be based in a variety of business clouds during the next few years," according to Robert Mahowald, research VP at IDC. "Our recent NA CloudTrack survey (summer 2012, n=801) data show that by mid-2014, businesses expect to devote nearly 34 percent of their IT resources to hosted cloud solutions, public and private, and 21 percent to building private clouds in their datacenters, while spending less (33 percent, a decrease of 12 percent in spending over 2012-2014) on traditional datacenter-based IT deployments. Clearly customers are moving their key assets to cloud architectures of various types, and business users will depend on secure and reliable access." Olympic Medical Center is one such organization that has built a virtual environment with Samsung's NC-Series zero-client cloud displays to support fast and secure electronics health record adoption by its physicians. "Transitioning to Samsung's cloud displays enabled us to centralize essential applications while maintaining patient data security," said Sean Johnson, information systems manager at Olympic Medical Center. "The new workflow is significantly faster for our physicians and has cut dictation and chart completion time while providing a slim clutter-free solution." Seamless Virtualization Both the TC-and NC-Series cloud displays provide integrated connectivity to business clouds via desktop virtualization technology, therefore eliminating the need for a bulky PC with excessive IT administration costs. As sensitive information is centralized and secured in a business cloud, the user environment is easier to deploy, maintain and manage while minimizing exposure to security risks.

The NC-Series allows organizations to migrate to a VDI cloud, increasing productivity, strengthening protection of sensitive data and streamlining IT costs. Certified for optimal use with VMware View, the NC Series displays have built-in access technology using the latest Teradici Tera2 chipset technology. The NC-Series also features SoC (System-on-Chip) technology, which reduces the desktop attack surface while nearly completely eliminating the need for client-side administration.

The TC-Series cloud displays are flexible thin clients with a range of desktop virtualization access components built-in, allowing users to connect to a variety of hosted cloud environments. From a familiar Windows interface, users can toggle between published Citrix applications, access a virtual desktop from their VMware server, or login to a corporate HR site from the local IE web browser. With Windows Embedded Standard 7 (WES 7) pre-installed, users get the simplicity of a thin client with PC-like utility.

Functionality is expanded by allowing administrators to add local software requisites to drive peripherals like web cams or printers, and to install local utilities needed for unified communications. With all of this flexibility users can still retain the simplicity and security of a traditional thin client. Since the primary purpose of TC-Series display is cloud access, the software image has been streamlined to reduce client-side administration.

Streamlined Workspace Available in 19- and 23.6-inch models, both the TC- and NC-Series cloud displays are designed to eliminate bulky PCs from the workspace and seamlessly blend into an office interior. By integrating hardware and cabling into the display, this sleek design minimizes clutter. This clean design is convenient for attaching a second display to the digital video output to improve productivity or plug a notebook into the video-input for temporary use as a monitor.

A 170-degree viewing angle and Samsung's Magic Angle technology allows for viewing of the screen - no matter the vantage point - and the 150mm height-adjustable stand enables users to comfortably place the display at a height and tilt suited to their computing needs. A 90-degree pivot function and wall-mounting capability make them ideal for specialized workplace environments like healthcare, education, government and financial institutions.

Samsung's Enterprise Business Division is committed to introducing new business experiences across a diverse spectrum of industries from retail to healthcare, hospitality to sales.

Samsung Electronics America, Inc., a subsidiary of Samsung Electronics Co., markets a broad range of consumer electronics, information systems, and home appliance products, as well as oversees all of Samsung's North American operations including Samsung Telecommunications America, Samsung Semiconductor Inc., Samsung Electronics Canada, Inc. and Samsung Electronics Mexico, Inc.

Samsung Electronics Co. is a company focusing in technology, opening new possibilities for people everywhere.

More information: ((Comments on this story may be sent to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...