Contact Center Industry News

TMCNet:  Zeacom to Sponsor Lync Conference 2013 in San Diego

[February 15, 2013]

Zeacom to Sponsor Lync Conference 2013 in San Diego

TMCnet News
Mostafa Razzak
JMR Worldwide (for Zeacom (News - Alert))
Zeacom to Sponsor Lync Conference 2013 in San Diego
Silver Sponsor to Showcase Multichannel Contact Center Solution
Native to Microsoft (News - Alert) Lync, and will Partake in 'Ask the Experts' Session

Irvine, CA  (February 15, 2013) - Zeacom, leading provider of multichannel contact center solutions, today announced its commitment as a Silver Sponsor of the Lync Conference 2013, and its participation in 'Ask the Experts' Session.
Taking place February 19-21, 2013, in San Diego, CA, the Lync Conference is an interactive environment for Microsoft collaborators, developers and partners to showcase the most up-to-date content and solutions for Microsoft Lync.
'We are very excited to participate in the Lync Conference 2013 and look forward to engaging our colleagues throughout the Microsoft Partner Network,' commented Zeacom vice president of sales, Steve Carter.
Zeacom will have a multi-faceted presence in San Diego. In addition to its presence in Kiosk 2, the company will man a podium at the Plantronics (News - Alert) booth, showcasing ZCC's performance with its partner's headsets. Also, company executives will address the topic of, 'How is a Help Desk or Customer Service user different from a standard Microsoft Lync user, and how do you make them successful with Lync,' as part of the Ask the Experts session on February 19 at 5:30 PM.
A member of the Microsoft Partner Network for more than twelve years, Zeacom offers feature-rich, multichannel contact center solutions native to the Lync platform. Agents are able to deliver high-value interactions with a choice of voice, email, and Internet communications that maximize customer satisfaction and leverage the power of lync.
'Microsoft Lync enables enterprise communications by integrating telephony, voice, web conferencing, and instant messaging into a single unified experience,' added Carter. 'ZCC exists seamlessly within Microsoft Lync architecture as an internal resource that extends Lync and its rich functionality into the contact center environment. As calls are not routed externally through a third-party PBX (News - Alert), users benefit from all of Lync's advanced features and functionality.'
ZCC is a highly available, flexible tool for agents to manage contact center communications using the full capabilities of Microsoft Lync. Reporting, monitoring and supervisory control provide the means to optimize contact center performance and achieve first-contact resolution.
With offices and staff located throughout North America, Europe, and Asia-Pacific, Zeacom has the worldwide resources to support Microsoft's global customer base, and works hand-in-hand with Lync customers and partners in all aspects of pre-sales activity, design, deployment, and maintenance.
For additional information on Zeacom and its solutions for Microsoft Lync, please visit:
About Zeacom
Zeacom, an Enghouse (News - Alert) Systems company, is a leader in communications solutions delivering Multimedia Contact Center, Business Process Automation and Unified Communications functionality that bring customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-quality solutions to improve the customer experience, increase productivity and understand their communications workflows.
Zeacom is a member of the Microsoft Partner Network with Gold competencies in Application Development, Application Integration and Communications with offices in North America, Northern Europe and Asia Pacific. Zeacom has partnered with NEC for 17 years, is a Cisco Premier Partner and a registered member of the Avaya (News - Alert) DevConnect program. For more information go to
About Enghouse Systems Limited
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL). Further information about Enghouse may be obtained from its web site at

Edited by Amanda Ciccatelli

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...