Contact Center Industry News

TMCNet:  PowerNet Global's NetDialer Earns Product of the Year for Second Time

[February 15, 2013]

PowerNet Global's NetDialer Earns Product of the Year for Second Time

CINCINNATI --(Business Wire)--

By providing superior outbound long distance service for call centers, NetDialer, a product from PowerNet Global, continues to rack up awards - earning Product of the Year from INTERNET TELEPHONY magazine for the second year in a row.

The award was announced in the January/February edition of INTERNET TELEPHONY, a publication from TMC, a global, integrated media company. PowerNet Global (News - Alert) earned the same award for NetDialer last year. The company is a 20-year veteran of the telecommunications industry, well-known for strong business ethics, integrity and reliability.

"It is with pleasure that we recognize PowerNet Global with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that NetDialer displays quality and innovation while providing solutions to real business communications challenges," said Rich Tehrani, CEO of TMC (News - Alert). "I would like to congratulate the team at PowerNet Global for their commitment to advancing IP communication technologies."

NetDialer is an outbound long distance termination service for call centers. It was specially designed to provide a cost-effective, stable and long-erm solution for businesses that depend on call centers. NetDialer's accolades also include a 2012 Innovation Award from the Cincinnati Business Courier and Excellence Awards two years in a row from INTERNET TELEPHONY.

The service features Tier 1 call quality, with high ASR, no short-duration penalties, no monthly service fees, free call back service and 24/7 NOC (News - Alert) support. This SIP long distance service also offers speed to market, with businesses up and running in just a few days compared to month-long installation required for dedicated TDM circuits.

"We're honored to receive this award and appreciate the thorough evaluation INTERNET TELEPHONY applies when selecting the industry's best products," said Matt Ziebro, executive vice president of sales at PowerNet Global. "The response from our customers to NetDialer has been phenomenal. We continue to invest in the product to ensure it not only meets our customers' needs now but in the future as well."

In addition to NetDialer, PowerNet Global offers a variety of telecommunications and call center solutions, including use of the Gryphon Core™ productivity engine in its Core Phone product, a cloud-based service that offers Do Not Call compliance. PowerNet Global call center customers also have access to Inbound SIP DIDs to offer national call centers local phone numbers for return calling.

About PowerNet Global

Celebrating more than 20 years as a leader in the industry and achievement as a multi-award winning company, PowerNet Global is a premier provider of high-quality voice, data, SIP and managed communications services to commercial and residential customers nationwide. Headquartered in Cincinnati, Ohio, PowerNet Global has achieved consistent growth by developing and marketing an expanding array of competitive products and maintaining a clear focus on delivering unrivaled service to its partners and customers. In addition to industry awards for its products and services, the company has been recognized for its many contributions to the local community. For more information, visit


INTERNET TELEPHONY is a publication of TMC, a global integrated media company that helps build communities in print, in person and online. INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. TMC also publishes CUSTOMER, M2M Evolution and Cloud Computing. TMCnet is read by as many as 1.5 million unique visitors each month and is the leading source of news for the communications and technology industries. For more information, visit or

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...