Contact Center Industry News

TMCNet:  BMC Software Uses LogiXML's Embedded Analytics to Enhance Help and Service Desk Product Line

[February 22, 2013]

BMC Software Uses LogiXML's Embedded Analytics to Enhance Help and Service Desk Product Line

(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 22 February 2013 Release date- 21022013 - McLean, Virginia - LogiXML, the pioneer of web-based business intelligence (BI), today announced that BMC Software, a leader in enterprise IT management software, embedded Logi Info analytics into its help desk applications, delivering both time savings and enhanced functionality for end users.

BMC previously developed dashboarding and reporting functionality for their applications internally. Over time, they found clients requesting an increasingly broader range of reporting functionality, such as drill downs, alerts, and custom report creation.

'We sought to implement a new dashboard and reporting structure in our Footprints and Track-It! product lines, the most widely installed help desk and service desk applications in the world. We went through an extensive process for evaluating vendors and found that Logi Info would be both the fastest to integrate and the easiest to deploy,' said David Giles, AVP and general manager, BMC FootPrints, BMC Track-It!, BMC Software. 'We were also pleased with the look and feel of Logi Info.' LogiXML technologies allow companies like BMC Software to embed dashboards, reports, and analytics into products and services quickly, easily, and in a way that preserves their brand and user experience. Logi Info's agile, elemental design approach and 100 percent Web-based architecture enables software and SaaS providers to dramatically reduce the development and integration time needed to create and implement these advanced features. In addition, LogiXML's Info platform lets them customize the look and feel their analytics, deliver self-service reporting to end users, provide role-based uses and permissions, integrate into their existing security model, and support multi-tenant implementations.

Utilized in more than 50,000 customer sites, BMC Software helps IT managers and help desk administrators optimize the management of incidents, problems, change requests, IT Assets, and software licensing. By embedding Logi Info, BMC is able to deliver a more productive experience to users from their existing applications. They created an interactive dashboard with customizable reports that assist IT departments in automating processes, and saving time, increasing efficiency, and improving service to end users. Using Logi Info, BMC Software was able to develop reporting features four times faster than before, significantly reducing their implementation time for these features.

'Logi Info also acts as an extension to our development team; with Logi Info, we can add features to our solution without added development efforts,' said Giles. 'When we demoed the results to sales colleagues at BMC, people stood up and applauded - it was exactly what they were waiting for.' This year, LogiXML was moved to the 'challengers' quadrant of the 2013 Gartner Magic Quadrant for Business Intelligence and Analytics Platforms report in only its third year in the research. The Company's position was based on its ability to execute and completeness of vision as it continues to deliver on its value proposition of ease-of-use, rapid time to deployment, and embeddability.

About LogiXML Founded in 2000, LogiXML provides businesses the fastest and easiest way to deliver business analytics, dashboards, and reports to a broad range of users, as well as to embed them into existing applications - all for a fraction of the cost of other solutions. Unlike traditional Business Intelligence platforms that are complex and costly, LogiXML's agile technology allows organizations to rapidly develop, deploy, and adapt BI applications that serve any number of users on any platform - all without extensive development or professional services. LogiXML is headquartered in McLean, Virginia, with sales and support offices in the UK and Europe. The company is a private, venture-backed firm with investments from GroTech Ventures, Updata Partners, and Summit Partners.

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