Contact Center Industry News

TMCNet:  Boingo inks Japanese airport expansion pact with NTT Broadband

[February 22, 2013]

Boingo inks Japanese airport expansion pact with NTT Broadband

Feb 22, 2013 (AIRLINE INDUSTRY INFORMATION via COMTEX) -- Los Angeles-based Wi-Fi software and services provider Boingo Wireless (NASDAQ: WIFI) said it has inked an agreement with NTT Broadband Platform Inc to manage and operate Wi-Fi services at five major airports in Japan.

NTT Broadband Platform builds and operates shared WLAN access points to railroad companies, airports, convenience stores, cafe chains, local governments, among other places..

The airports include Tokyo's Haneda and Narita airports, Sapporo's New Chitose Airport, Fukuoka Airport and Nagoya's Chubu Airport. These airports collectively serve more than 130m passengers annually.

Boingo said it will be the only international Wi-Fi provider for the five airports when services launch in spring 2013.

With the addition of the five airports in Japan, Boingo said it will manage Wi-Fi services at 30% of the top ten most highly trafficked airports in the Asia Pacific region, which serve a collective total of more than 250m passengers each year.

Boingo will broadcast its "Boingo Hotspot" SSID throughout the airports and will fully manage the customer experience to ensure efficient, quality connections. Boingo's Wi-Fi services will include authentication, roaming access, 24-hour customer support, and sponsorship opportunities.

The firm's services at all five airports will also be available to all of Boingo's roaming and platform service partners. Boingo roaming partners, which wholesale Wi-Fi access and provide self-branded Wi-Fi to their customers as part of their existing services, include Korea Telecom, LGU +, Skype, Orange France and Verizon (NYSE; VZ).

Travelers will be able to choose from a variety of Boingo access plans at the airports, including Boingo Asia Pacific, offering affordable access to more than 200,000 hotspots throughout the region, as well as hourly and day passes.

International travelers can gain access to Boingo's more than 600,000 hotspots worldwide on up to four devices via the Boingo Global flat rate plan, or on up to two mobile devices through the Boingo Mobile plan.

For more information about Boingo visit

Comments on this story may be sent to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...