Contact Center Industry News

TMCNet:  Ericsson heterogeneous network advantages confirmed in live networks

[February 25, 2013]

Ericsson heterogeneous network advantages confirmed in live networks

Feb 25, 2013 (M2 PRESSWIRE via COMTEX) -- Ericsson's (NASDAQ: ERIC) has provided comprehensive testing of heterogeneous networks solutions in live networks for operators around the globe. Advantages of Ericsson's approach for expanding mobile broadband coverage and capacity have been quantified and proven to address demands in the most challenging situations, while providing users and operators a seamless and effortless experience. In city centers, transport hubs and business parks, these network solutions will provide subscribers with a truly mobile lifestyle.

Ericsson's solution for building high-performance heterogeneous networks is based on three pillars: improve performance of existing macro base station sites, densify the existing network by adding macro sites at strategic locations, and add small cells based on HSPA, LTE, and Wi-Fi technologies.

Results of Ericsson's heterogeneous network testing have shown the following benefits, among others: - Capacity gain, lower TCO - The highest capacity and best user experience in a heterogeneous network are achieved by fully coordinating macro cells, small cells, and access technologies. Confirmed by recent measurements in live networks, a capacity gain of 100 percent or more is obtained by reusing the scarce macro frequency spectrum in the small cells - a significant improvement in comparison with uncoordinated solutions that require separate frequency spectrum. This reduces the number of small cells needed in the network, resulting in lower total cost of ownership.

- Higher data rates - Coordinated small cells further ensure a superior and seamless user experience throughout the network as spectrum can be reused in all cells. Peak data rate is available in all cells, and the uplink data rate experienced under challenging load and radio conditions can be increased up to 10 times.

- Lower drop-rate - Another important advantage is that seamless handovers, such as Soft Handover in HSPA, can be used instead of inter-frequency handovers that cause more connection drops and interruptions. Tests using separate frequency carriers for small cells resulted in a four-time increase in connection drop rate, even after extensive optimization.

Thomas Noren, Vice President and Head of Product Area Radio, Ericsson, says: "Operators with dense urban environments need to offer a superior consumer experience, even under heavy traffic. Ericsson has developed a complete heterogeneous network solution based on coordination between all cells and access technologies, including 3GPP technologies and Wi-Fi. It is very rewarding to see the potential of our high-capacity heterogeneous network confirmed in live networks." Ericsson will showcase its complete set of solutions for heterogeneous networks in Hall 2 at Mobile World Congress 2013 in Barcelona.

During 2013, Ericsson further strengthens its offering for heterogeneous networks, including new base stations, radio access network features, flexible backhaul, and Operation & Maintenance support for a plethora of use cases.

NOTES TO EDITORS During Mobile World Congress 2013 in Barcelona, Ericsson showcases its combined technology and services leadership for the Information and Communications Technology industry. Our solutions deliver superior network performance in the field, enable complete customer experience management, simplify and automate operations workflows thereby leading to operational excellence. We show how the Networked Society comes to life - what it will mean for the industry and how it will enable our customers to capture growth opportunities.

Download high-resolution photos and broadcast-quality video at Ericsson is the world's leading provider of communications technology and services. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.

Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today more than 40 percent of the world's mobile traffic goes through Ericsson networks and we support customers' networks servicing more than 2.5 billion subscribers.

We operate in 180 countries and employ more than 100,000 people. Founded in 1876, Ericsson is headquartered in Stockholm, Sweden. In 2011 the company's net sales were SEK 226.9 billion (USD 35.0 billion). Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ, New York stock exchanges. FOR FURTHER INFORMATION, PLEASE CONTACT Ericsson Corporate Communications Phone: +46 10 719 69 92 E-mail: Ericsson Investor Relations Phone: +46 10 719 00 00 E-mail: ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...