Contact Center Industry News

TMCNet:  New Quarterly Newsletter to Inform West Penn Power Customers about Key Utility-Related Topics

[February 27, 2013]

New Quarterly Newsletter to Inform West Penn Power Customers about Key Utility-Related Topics

AKRON, Ohio, Feb. 27, 2013 /PRNewswire via COMTEX/ -- West Penn Power, a subsidiary of FirstEnergy Corp. (NYSE: FE), will launch in March a new quarterly newsletter to update its Pennsylvania customers on important consumer topics including tips on electrical safety and energy conservation, as well as news about energy trends.

The full-color newsletter will accompany residential bills, and its innovative design will provide more room for detailed articles and news items than traditional bill inserts.

"The newsletter is another great platform for us to deliver important seasonal and Pennsylvania-specific messages to our customers," said Ron Green, vice president of Customer Service for FirstEnergy. "It's all about keeping our customers informed, and our quarterly newsletter is the perfect complement to our new smartphone app, mobile website and Twitter updates." The inaugural edition will feature stories on how to save money on seasonal electric bills; a new mobile app for customers with Apple® iPhone® and Android(TM) phones to view up-to-the-minute account and outage information; safety tips to avoid downed power lines; and registering for paperless bills.

The newsletter is part of FirstEnergy's ongoing effort to enhance service to its utility customers. Customers enrolled in electronic billing can visit to view a printable version of each newsletter.

West Penn Power serves approximately 720,000 customers in 24 Pennsylvania counties. Follow West Penn Power on Twitter @W_Penn_Power.

FirstEnergy is a diversified energy company dedicated to safety, reliability, and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia. Its generation subsidiaries control more than 20,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro, pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter @FirstEnergyCorp. SOURCE FirstEnergy Corp. NewsItemId=CL67866&Transmission_Id=201302271600PR_NEWS_USPR_____CL67866&DateId=20130227

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