Contact Center Industry News

TMCNet:  Adapt Accelerates Sales Momentum in 2012 as Unified Communications Reseller and Systems Integrator

[March 28, 2013]

Adapt Accelerates Sales Momentum in 2012 as Unified Communications Reseller and Systems Integrator

OAK BROOK, Ill. --(Business Wire)--

Adapt Telephony Services, the prominent reseller and systems integrator of contact center automation and enterprise IP telephony solutions headquartered here, announced new contracted sales records for 2012 along with its capture of a third consecutive "Worldwide Partner of the Year" honor from its vendor partner Interactive Intelligence (News - Alert), Inc. (Nasdaq: ININ)

Adapt total contracted sales grew 30 percent year-over-year in 2012, aided by significant new state and Federal government contracts and additional new system deployments in healthcare, manufacturing and financial services. Total new clients contracted rose to 27 by the close of last year, helping Adapt earn its third straight "Worldwide Partner of the Year" honor. Competing each year for this honor are some 400 Interactive Intelligence resellers globally including many companies larger than Adapt.

Several Chicago-area clients of Adapt include American Hotel Register Co., AUM, First Bank of Highland Park, DuPage Medical Group, the Chicago Patrolmen's Federal Credit Union and EZ Links Golf Reservations. Adap was founded in 1997 by a small entrepreneurial team.

"Our clients still may be facing economic uncertainty but in 2013 that concern is taking a back seat to their desire to better serve their own customers - and immediately - with an innovative multi-channel IP communication platform built for today's consumer preferences," says Jerry Brown, Adapt vice president. "Each is eliminating administrative burdens by replacing numerous outdated systems and cumbersome equipment with a single, all-in-one, IP-based unified communications platform that handles voice calls, voicemail, email, web interactions, chat, text, fax and social media interactions the same way."

Last year Adapt:

  • Scored its 15th consecutive year of revenue gains
  • Welcomed new customers such as El Rio Health Center, First Bank of Highland Park, Home Access Healthcare, and Bay Winds, Consumers, McGraw Hill, Metro, Municipal, Kemba and Redstone credit unions.
  • Expanded its suite of custom-developed Adapt software for financial institutions
  • Captured business performance awards as a Platinum Elite Partner of Interactive Intelligence
  • Boosted sales totals as an Elite Partner of Juniper Networks (News - Alert) and a partner of Polycom.

Adapt offers the Customer Interaction Center® from Interactive Intelligence. CIC is an all-in-one IP communications software suite providing multichannel contact center automation and enterprise IP telephony functionality. CIC's architecture is based on open standards and eliminates the higher costs and complexity introduced by multipoint products.

About Adapt

Adapt Telephony Services, LLC (Adapt) is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. Adapt has deployed Interactive Intelligence solutions at more than 300 customer sites. Vertical specialties include financial services, healthcare, insurance, manufacturing and retail.

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