Contact Center Industry News

TMCNet:  Midwest Real Estate Data (MRED) Three-Peats with Top Help Desk Award

[April 17, 2013]

Midwest Real Estate Data (MRED) Three-Peats with Top Help Desk Award

LISLE, Apr 17, 2013 (GLOBE NEWSWIRE via COMTEX) -- Midwest Real Estate Data (MRED), the Chicagoland multiple listing service (MLS), is pleased to announce that its Technical Help Desk has been recognized as one of the Top 50 Call Centers in the United States and Canada by BenchmarkPortal for the third consecutive year. MRED's Help Desk has been identified as one of the best small centers in the category of organizations having 5 to100 full-time call center personnel.

Since 1995, BenchmarkPortal has conducted annual statistical analyses of call center operations throughout the world. BenchmarkPortal hosts the world's largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University. The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.

BenchmarkPortal compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers, to objectively identify centers who are achieving superior results both in financial and qualitative terms.

"MRED's Help Desk is among the best in its industry," said Bruce Belfiore, CEO of BenchmarkPortal. "This award was granted on the basis of objective, metrics-driven performance. MRED stood tall against its competitors according to the world's largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment." "MRED celebrates the continued excellence of our Help Desk," said Russ Bergeron, CEO of MRED. "We have a substantial commitment to customer service, and it is gratifying to see our efforts and dedication recognized annually by such a prestigious organization as BenchmarkPortal. I am proud of MRED's Help Desk Manager Stephanie Abrams and every single one of our Help Desk staff members, who are on the front lines serving our real estate professionals." About MRED Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to nearly 40,000 brokers and appraisers and 8,000 offices. MRED serves Chicago and the surrounding "collar" counties and provides property information encompassing northern Illinois, southern Wisconsin and northwest Indiana. MRED delivers over twenty products and services to its customers, complementing connectMLS(TM), the top-rated MLS system in the country per the latest WAV Group MLS Technology Survey. For more information please visit

About BenchmarkPortal BenchmarkPortal's activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit

CONTACT: Jeff Lasky MRED Director of Communications and Training 630-799-1470 nf=MTMjMTAwMjg4MDYjMjQ0ODA=

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