Contact Center Industry News

TMCNet:  Actiance Partners With Symantec to Provide Integrated Compliance, eDiscovery and Archiving for Social Business

[April 17, 2013]

Actiance Partners With Symantec to Provide Integrated Compliance, eDiscovery and Archiving for Social Business

BELMONT, CA, Apr 17, 2013 (Marketwired via COMTEX) -- Actiance, helping organizations benefit from communications, collaboration and social networking, today announced a partnership with Symantec Corp. to aid customers in managing, capturing, and archiving Instant Messaging (IM), social networking, collaboration and Unified Communication (UC) traffic. As a result of the agreement, Actiance has integrated its Actiance Governance Platform with Symantec Enterprise Vault, and Symantec will resell Actiance's core products: Vantage(R) and Socialite(R). The relationship provides enterprise organizations an integrated compliance, eDiscovery, and archiving solution that allows for real-time management, active compliance, and contextual capture of messages and data across all forms of real-time communication channels.

The risks associated with new forms of communication, such as social media and IM traffic, are no different than those associated with the collection and preservation of traditional email messages. As courts and regulatory bodies have ramped up sanctions related to electronic communications, organizations need to include social media and instant messaging when devising their information governance strategies. Organizations require a way to provide a tamper-proof environment for the enforcement and validation of full audit trails for all permissible real-time communications.

"The shift in how a business communicates is causing IT and C-level executives to re-evaluate their governance strategies, as retaining social media and real-time communications channels is no longer an option -- but rather a requirement to mitigate risk, especially in regulated industries," said Brian Dye, vice president of Information Intelligence, Symantec. "Symantec provides market-leading archiving and eDiscovery solutions to our customers and by partnering with Actiance, customers can archive real-time communications from a broader set of sources across their organizations. The combined solution provides unmatched control over all electronic communications found within an organization." Recent legislation, including Financial Services Authority (FSA), the Markets in Financial Instruments Directive (MiFED) in the United Kingdom and the Dodd Frank act in the United States, and increased use of social networks and collaboration platforms in the enterprise, is forcing organizations to capture and control various forms of data across a wider range of communication channels. To enable customers to be compliant with the recent and growing legislation, Actiance captures communications across a diverse set of channels.

"The integration between Actiance and Symantec provides the industry key contextual capture and preservation of today's social conversations," said Scott Whitney, vice president of product management at Actiance. "This gives customers the ability to retain, dispose and search for relevant conversations, multiple communications sources and formats, including LinkedIn, Facebook and Twitter, and social enterprise software from IBM and Jive, as well as Unified Communications and voice platforms. The result is a lower cost of employee supervision and eDiscovery." Actiance-Symantec Reseller Agreement The reseller agreement between the two market leaders comes at a critical growth point for an expanding market. According to Gartner's Magic Quadrant for E-Discovery Software, May 24, 2012, the increased interest in eDiscovery worldwide is evidenced by the jump in vendors' revenue numbers for business outside North America. It rose from 7 percent to 15 percent in Gartner's most recent survey period (2009 to 2010).

Much of the market growth is driven by increased regulation which charges organizations with greater information compliance responsibilities. With this in mind Symantec will now be reselling the Actiance Vantage IM/UC bundle, the Vantage Collaboration and the Socialite Enable on-premise virtual appliance and Cloud products.

For more information on Actiance or its products, please visit: About Actiance Actiance is a global leader in communication, collaboration, and social media governance for the enterprise. Its governance platform is used by millions of professionals across dozens of industries. With the power of communication, collaboration, and social media at their fingertips, Actiance helps professionals everywhere to engage with customers and colleagues so they can unleash social business. The Actiance platform gives organizations the ability to ensure compliance for all their communications channels. It provides real-time content monitoring, centralized policy management, contextual capture of content and smart archiving which improves the efficiency and cost-effectiveness of eDiscovery and helps protect users from malware and accidental or malicious leakage of information. Actiance supports all leading social media, unified communications, collaboration, and IM platforms, including Facebook (FB), LinkedIn (LNKD), Twitter, Google (GOOG), Yahoo! (YHOO), Skype, IBM, (IBM), Jive (JIVE), Microsoft (MSFT), Cisco (CSCO), and (CRM).

Actiance is headquartered in Belmont, California. For more information, visit or call 1-888-349-3223.

SOURCE: Actiance

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