Contact Center Industry News

TMCNet:  Tollgrade Receives 2012 Smart Grid Product of the Year Award

[May 07, 2013]

Tollgrade Receives 2012 Smart Grid Product of the Year Award

(PR Web Via Acquire Media NewsEdge) Reston, VA (PRWEB) May 07, 2013 Tollgrade Communications, Inc., a global leader in providing service assurance solutions to the world’s largest utilities and telecommunications providers, announced today that its LightHouse distribution monitoring platform received the 2012 Smart Grid Product of the Year Award from, a TMC and Crossfire Media sponsored technology media website.

“Sensing capabilities are a mandatory requirement for the grid of the future, and receiving the Smart Grid Product of the Year Award is yet another indication that we are leading this market,” said Erik Christian, Tollgrade’s Vice President of Smart Grid. “The momentum is here. 2013 has been a great year for Tollgrade’s smart grid business as we rapidly expand the reach of our LightHouse platform in the U.S, South America, Europe and Asia.” The Tollgrade LightHouse distribution monitoring platform represents a paradigm shift in the way utilities are able to respond to outages, improve reliability, and optimize network planning. The turn-key solution consists of inductively powered Medium Voltage (MV) sensors and Predictive Grid? analytics software that provides real-time visibility to pinpoint outage location, detect load imbalance and help utilities better understand the causes of faults. With the solution in place, utilities gain immediate situational awareness into the operational status of their distribution grid and can make the critical planning decisions that will significantly improve reliability.

“The solutions that have been selected for the Smart Grid Product of the Year Award reflect the diverse range of innovation driving this market. Congratulations to the Tollgrade LightHouse platform which best exemplified the most innovative smart grid technologies in the past year," said Carl Ford, Co-Founder and Community Developer, Crossfire Media.

“It is my pleasure to recognize Tollgrade Communications with a Smart Grid Product of the Year Award for its contribution to the advancement of smart grid technologies,” said Rich Tehrani, CEO, TMC. “I look forward to seeing more innovation from Tollgrade Communications in the coming year.” Winners are published on and included in its eNewsletter.

For more information, please visit About Tollgrade With a global footprint and over 25 years of experience providing cutting-edge network assurance solutions, Tollgrade Communications, Inc. has built a reputation for improving the reliability and operational efficiency at the world’s largest utilities and communications service providers, allowing operators to reduce customer down time and recover lost revenue. Named one of the Top 13 Smart Grid Companies to Watch in 2013, Tollgrade is part of the Golden Gate Capital portfolio – a San Francisco based private equity firm with more than $12 billion of capital under their management. Learn more about the company at About Smart Grid: Smart Grid is the leading website dedicated to the rapidly developing technologies that enable and harness smart grids, with particular emphasis on applications, products and software for improving residential, business, institutional and facilities’ power consumption.

This website offers information and analysis for anyone interested in researching, purchasing and applying smart grid technologies. It includes smart grid industry news and expert analysis by Carl Ford, Crossfire Media. Visitors will find free resources including online communities, blogs, feature articles, videos and more. is sponsored by TMC, an integrated, global media company helping clients in print, in person and online, and Crossfire Media, an integrated marketing company with a core focus on future trends in technology.

About TMC: TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications (News - Alert) Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

About Crossfire Media: Crossfire Media is an integrated marketing company with a core focus on future trends in technology. Crossfire Media services communities of interest with conferences, tradeshows, webinars and newsletters. Crossfire Media has a partnership with Technology Marketing Corporation (TMC) to produce events and websites related to disruptive technologies. Crossfire Media is a division of Crossfire Consulting, a full service Information Technology company based in New York.

For more information about TMC, visit Media Contacts: Tollgrade Media Contacts: Cathy Clarke CNC Associates +1 617-527-2089(mobile) cathy(at)cncassocs(dot)com Kimberly M. Getgen Director, Smart Grid Technical Marketing Tollgrade Communications, Inc.

+1 703-408-1571 (mobile) KGetgen(at)tollgrade(dot)com TMC Contact: Drew Stoga Marketing Manager 203-852-6800, ext. 175 dstoga(at)tmcnet(dot)com ### Read the full story at (c) 2013 PRWEB.COM Newswire

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...