Contact Center Industry News

TMCNet:  AT&T Becomes Duck River Electric's Central Technology Provider with Comprehensive Smart Grid Package

[May 20, 2013]

AT&T Becomes Duck River Electric's Central Technology Provider with Comprehensive Smart Grid Package

SHELBYVILLE, Tenn. and DALLAS, May 20, 2013 /PRNewswire via COMTEX/ -- Duck River Electric Membership Corporation (DREMC) is taking an innovative approach to upgrade their smart grid infrastructure. The utility company is making available new services to their members by implementing Advanced Metering Infrastructure (AMI), Smart Grid Meter Data Management, and other smart grid applications from AT&T*.

Duck River Electric Membership Corporation (DREMC) is the fourth largest electric cooperative in Tennessee, serving approximately 71,000 members. Among the top 5% of electric cooperatives in the United States, Duck River Electric came to AT&T to upgrade their smart grid infrastructure, reduce operational costs, and improve customer service.

"Our smart grid project goal is to deliver high value applications to our members, and with AT&T's holistic solution approach, we are able to deliver those applications with minimum investment of capital and time," said Michael Watson, Vice President, DREMC. "Deploying our own wireless network would take years to build and manage; AT&T has simplified this process for us, and their highly-reliable network will enable Smart Grid to perform at high speeds, and allow us to focus on delivering the best service to our members." The key components of the AT&T Smart Grid solution for Duck River Electric include: -- Advanced Metering Infrastructure (AMI) for electric meters, which enables wireless communication of up to date information on electricity consumption and voltage. The devices send notifications when electricity is lost or voltage levels are abnormal, and allow DREMC to take immediate action.

-- Meter Data Management for managing the new information from smart grid devices, such as smart meters, sensors, and the supervisory control and data acquisition (SCADA) system, allowing DREMC to increase service reliability and provide new services like prepaid electricity to members.

-- Professional and project management services that integrate all solution components.

"AT&T Smart Grid solutions provide utility companies with the opportunity to transform the way they operate," said Mike Troiano, Vice President, Advanced Mobility Solutions, AT&T Business Solutions. "The ability to communicate with remote devices over AT&T's network can dramatically improve customer service and efficiency levels, as well as lower costs." For more information on smart grid solutions from AT&T, visit *AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates - AT&T operating companies - are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation's largest 4G network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T â"eDIRECTV brands. The company's suite of IP-based business communications services is one of the most advanced in the world.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at or follow our news on Twitter at @ATT, on Facebook at and YouTube at

© 2013 AT&T Intellectual Property. All rights reserved. 4G not available everywhere. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

SOURCE AT&T Inc. NewsItemId=CG16628&Transmission_Id=201305201100PR_NEWS_USPR_____CG16628&DateId=20130520

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...