Contact Center Industry News

TMCNet:  NREL Names Santiago Grijalva Director for Power Systems Engineering

[July 02, 2013]

NREL Names Santiago Grijalva Director for Power Systems Engineering

(Targeted News Service Via Acquire Media NewsEdge) GOLDEN, Colo., July 1 -- The U.S. Department of Energy's National Renewable Energy Laboratory issued the following news release: Today, the Energy Department's National Renewable Energy Laboratory (NREL) announced a key hire to lead its Power Systems Engineering Center.

Santiago Grijalva comes to NREL with both industry and academic experience, most recently from the Georgia Institute of Technology, where he held the position of Georgia Power Distinguished Professor and Strategic Energy Institute Associate Director for Electricity.

As part of the Energy Systems Integration team at NREL, Dr. Grijalva will provide leadership to develop the strategic direction of the Power Systems Engineering Center, enhance technical capabilities and steward core competencies that advance electric power technologies. He will also lead the execution of research, development and demonstration programs. NREL's power systems researchers work with the electric power transmission and distribution industries to optimize strategies for effectively interconnecting renewable resources within the existing electric power system and to provide improved management strategies for demand response and transportation electrification.

"Santiago is a pioneer in distributed power system controls and cyber-physical energy security systems and we are fortunate to have him join the Energy Systems Integration team at NREL," said Dana Christensen, NREL's Deputy Laboratory Director for Science and Technology.

While at Georgia Tech, Dr. Grijalva led research efforts on future electricity systems and smart grid for the Department of Energy, ARPA-E, Power Systems Engineering Research Center, Electric Power Research Institute, several DOE national laboratories, and industry partners. He has been a consultant on electricity systems for national and international leading organizations and a developer of advanced power system planning and operations software used today by control centers and utilities in many countries.

Dr. Grijalva holds a Ph.D. and a master of science in electrical and computer engineering from the University of Illinois, Urbana-Champaign, and has published widely in the power system and smart grid literature.

TNS 30TacordaCheng-130702-4412753 30TacordaCheng (c) 2013 Targeted News Service

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...