Contact Center Industry News

TMCNet:  The Scarborough Hospital Selects Perioperative IT From Surgical Information Systems

[July 16, 2013]

The Scarborough Hospital Selects Perioperative IT From Surgical Information Systems

ATLANTA, July 16, 2013 /PRNewswire via COMTEX/ -- Surgical Information Systems (SIS), a leader in perioperative information systems, announced today that The Scarborough Hospital (TSH) has selected the SIS Solution to replace its legacy surgical scheduling solution and to automate its perioperative documentation process. The SIS Solution will interface with the hospital's MEDITECH health information system and will be implemented in its two facilities in Scarborough, Ontario, Canada. TSH provides a diverse range of services across eight patient care areas at two hospital campuses and six satellite sites, and boasts demonstrable achievements in key areas of safety and quality.

(Logo: ) "Our facilities have been documenting surgical events largely on paper, which we find extremely inefficient as it requires documentation to be entered postoperatively in a variety of disparate systems," explained Nurallah Rahim, Scarborough's Patient Care Director of Surgery. "We knew that we needed to automate our surgical documentation. The SIS Solution will help us create an electronic perioperative record that reduces duplicate data entry and provides access to the actionable, timely data we need to support our revenue and outcomes goals." The SIS Solution will support TSH's goals of optimizing operating room performance by enabling them to create comprehensive documentation using a single patient record. The platform includes: -- Surgical scheduling including preadmission testing, supporting goals to reduce day of surgery delays and cancellations; -- Nursing documentation designed to help streamline clinical workflows and record a comprehensive nursing patient record; -- Patient tracking through all phases of care to improve communications and core metrics including on time case starts and room turnover times; and -- Role-based analytics to help promote optimized performance and improved perioperative outcomes through granular-level drill down capabilities.

SIS will provide optimal workflow directly between the SIS Solution and the hospital's Meditech health information system. Interoperability between the two systems will help improve efficiencies by minimizing data duplication and improving the accuracy of information.

"We were impressed by SIS' clinical expertise and their passion for the perioperative care continuum," stated Rahim. "Ultimately, we chose the SIS Solution to help us drive standardized documentation at our facilities and manage costs. Their robust business intelligence tool will provide access to actionable information to help us better manage OR expenses and improve our processes. All of this will support our efforts to provide better patient care to the people of Ontario." "Using highly-integrated patient data within the OR space can help improve quality, reduce costs, and streamline efficiencies in this important environment," said Ed Daihl, SIS Chief Executive Officer. "TSH recognized the important role innovative technology plays in realizing their vision of creating a state of the art surgical environment, and took an important step toward that goal with SIS. We are honored to help them further advance OR excellence." About The Scarborough Hospital Situated in the most diverse community in Canada and affiliated with the University of Toronto, The Scarborough Hospital delivers innovative, high-quality patient care at two hospital campuses and six satellite sites. The Surgical Program of the Scarborough Hospital delivers over 1,200 primary joint replacements and over 5,800 cataract surgeries annually and is also a regional center for dialysis. To learn more, visit our website.

About SIS Surgical Information Systems (SIS) provides software solutions that are uniquely designed to add value at every point of the perioperative process. Developed specifically for the complex surgical environment, all SIS solutions--including anesthesia--are architected on a single database and integrate easily with other hospital systems. SIS offers the only surgical scheduling system and the only anesthesia information management system endorsed by the American Hospital Association (AHA), and rules-based charging and analytics tools that have been granted Peer Reviewed status by the Healthcare Financial Management Association (HFMA). SIS is also the first AIMS provider to be designated as an AQI Preferred Vendor by the Anesthesia Quality Institute (AQI). For more information, visit our website, SIS Anesthesia was notably rated #1 in the recently released anesthesia specialty report by KLAS and awarded the Category Leader Designation in the 2012 Best In KLAS Awards.[1] SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. Other company and product names may be trademarks of their respective owners.

[1] "AIMS 2012: Cooperation is Key." August, 2012 and"2012 Best in KLAS Awards: Software & Services." December, 2012. © 2012 KLAS Enterprises, LLC. All rights reserved. SOURCE Surgical Information Systems

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...