Contact Center Industry News

TMCNet:  Ericsson Retains Top Position in the US$ 10B Network Managed Service Market, Says ABI Research

[January 03, 2014]

Ericsson Retains Top Position in the US$ 10B Network Managed Service Market, Says ABI Research

SCOTTSDALE, Ariz. --(Business Wire)--

The 4Q-2013 Competitive Assessment for the US$ 10B Network Managed Services calls out its leaders. ABI Research (News - Alert) finds the lead positions in the Telecom race goes to the companies keeping an eye on the long-haul and those with flawless execution in a seemingly stagnant market. Overall leaders in order are Ericsson, Nokia Solutions, and Alcatel-Lucent (News - Alert), based on a combination of Implementation (market traction) and Innovation (managed service as competitive advantage) criteria. That the three providers lead should not be surprising given their long standing presence in Managed Services.

Ericsson (News - Alert) easily claims Implementation winner with an unmatched 36.6% market share and over 1 billion subscribers under its care. Coming in second is Huawei at a projected EoY 22.9% market share, and ABI Research believes it will nudge ahead of the third place contender, Nokia (News - Alert) Solutions and Networks with 22.1% market share."

The Innovation leadership nod goes to the challengers Alcatel-Lucent, Nokia Solutions, and Networks and Ericsson, based on advances in Managed Service automation, cloud offerings, and leveraging the potential of Managed Services for copetitive advantage. Alcatel-Lucent's focus on equipping its customers with competitive advantage, coupled with its focus on automation and cloud delivery, positions it as a most formidable challenger.

"Network Managed Services is an extremely competitive and tough business where scale and execution are everything," says Joe Hoffman (News - Alert), research director. "We now see Managed Services moving beyond outsourcing and cost reduction as service providers seek to deliver competitive advantage to their customers."

These findings are in "Network Managed Service Providers", part of ABI Research's CEM & Managed Services Research Service ( As part of the Telco Software, Optimization & Monetization Research Practice, ABI provides unique market and strategic insight for operators, vendors, and other clients throughout the world.

ABI Research provides in-depth analysis and quantitative forecasting of trends in global connectivity and other emerging technologies. From offices in North America, Europe and Asia, ABI Research's worldwide team of experts advises thousands of decision makers through 70+ research and advisory services. Est. 1990. For more information visit, or call +1.516.624.2500.

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