Contact Center Industry News

TMCNet:  Global Utility Mobile Workforce Will Double by 2020, Forecasts Navigant Research

[January 03, 2014]

Global Utility Mobile Workforce Will Double by 2020, Forecasts Navigant Research

BOULDER, Colo. --(Business Wire)--

Looking to drive efficiencies and achieve cost savings, many utilities are investing in and upgrading their mobile workforce management deployments. These enhancements are also being driven by the increasing number of mobile employees - the field workers who handle issues such as maintenance, installations, and repair. According to a recent report from Navigant Research, the global utility mobile workforce will grow from about 1.2 million employees in 2013 to more than 2.4 million by 2020.

"Utilities realize that mobile workforce solutions can help them overcome some of the largest challenges they face, including efficiency gains needed to cope with an aging workforce and enhanced preparedness for emergency situations," says Bob Lockhart, research director with Navigant Research. "Along with increased capabilities and technological advances, the spread of smartphones and tablet computers is also causing utilities to reevaluate their investment in this space."

Although the challenges of implementing and upgrading MWFM solutions for growing mobile workforces are significant, some utilities have already seen the value in these solutions. Those in developed regions that have implemented workforce management solutions are evaluating strategic upgrades, while those in developing regions are budgeting for initial deployments that will lead to greater efficiencies and cost savings. Worldwide utility spending on mobile workforce devices and applications will reach $421 million annually by 2020, the study concludes.

The report, "Utility Mobile Workforce Management", analyzes the global market for mobile workforce management solutions in the utility sector. The study provides an analysis of key drivers, workforce challenges, and barriers to utility adoption of mobile workforce management solutions. Global market forecasts of mobile utility workforce employees and mobile workforce management expenditures by region extend through 2020. The report also examines the applications commonly used by utility field forces and home office personnel, and profiles select industry players. An Executive Summary of the report is available for free download on the Navigant Research website.

About Navigant Research

Navigant Research, the dedicated research arm of Navigant, provides market research and benchmarking services for rapidly changing and often highly regulated industries. In the energy sector, Navigant Research focuses on in-depth analysis and reporting about global clean technology markets. The team's research methodology combines supply-side industry analysis, end-user primary research and demand assessment, and deep examination of technology trends to provide a comprehensive view of the Smart Energy, Smart Utilities, Smart Transportation, and Smart Buildings sectors. Additional information about Navigant Research can be found at

About Navigant

Navigant is a specialized, global expert services firm dedicated to assisting clients in creating and protecting value in the face of critical business risks and opportunities. Through senior level engagement with clients, Navigant professionals combine technical expertise in Disputes and Investigations, Economics, Financial Advisory and Management Consulting, with business pragmatism in the highly regulated Construction, Energy, Financial Services and Healthcare industries to support clients in addressing their most critical business needs. More information about Navigant can be found at

* The information contained in this press release concerning the report, "Utility Mobile Workforce Management," is a summary and reflects Navigant Research's current expectations based on market data and trend analysis. Market predictions and expectations are inherently uncertain and actual results may differ materially from those contained in this press release or the report. Please refer to the full report for a complete understanding of the assumptions underlying the report's conclusions and the methodologies used to create the report. Neither Navigant Research nor Navigant undertakes any obligation to update any of the information contained in this press release or the report.

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