Contact Center Industry News

TMCNet:  VIAcode Selected by GSX Solutions to Collaborate on a Microsoft System Center Management Pack

[January 06, 2014]

VIAcode Selected by GSX Solutions to Collaborate on a Microsoft System Center Management Pack

(PR Web Via Acquire Media NewsEdge) West Hartford, CT (PRWEB) January 06, 2014 VIAcode Consulting, a rapidly growing software development company that serves major software vendors and Fortune 1000 companies, has announced that the Company recently completed a software development project for GSX Solutions, a Microsoft partner that specializes in monitoring and reporting for messaging and collaboration environments. Experts from the two companies worked side by side on a Management Pack for Microsoft System Center Operations Manager (SCOM) 2012 R2, which GSX has now deployed.

GSX already had a Management Pack for integration of GSX Monitor for SCOM 2007. The GSX Monitor technology provides enterprise clients with real-time monitoring and proactive alerts to inform IT Administrators about what is occurring in their critical messaging environment before it impacts their business users. With the release of SCOM 2012, a new Management Pack was needed to enable its customers to efficiently manage their cloud and mobile infrastructure.

Leveraging VIAcode's Systems Center expertise and MP Tattoo, the Company’s set of proprietary, automated tools that dramatically reduce the time required to test, stage and deploy a high quality MP, the team was able to build a fully functional and officially tested Management Pack in a matter of weeks. This new Management Pack will now enable GSX Monitor customers to have integrated scenarios for their whole IT infrastructure in SCOM 2012 R2.

"IT administrators can no longer simply monitor physical servers in a server room onsite, but must also be able to watch dozens of virtual servers running on a variety of software-based hypervisors that reside on physical boxes on-premise, in the cloud or a hybrid of the two," explained Jean-Francois Piot, VP Product Management, GSX Solutions. "All of the major OS, hypervisor and application providers - including Microsoft - have software to manage these environments, but, in many cases, third-party tools – such as VIAcode’s Management Packs – provide more granular and automated features to keep everything in good working order and lower the total cost of ownership," he added.

"We are very pleased with having been approached by GSX to work with their development team on this particular Management Pack," said VIAcode CEO Peter Buchanan. "It is a great example of the power of the Microsoft Partner network and its active engagement in building products that leverage as well as complement Microsoft’s technologies. We hope it will be the first of many joint engagements, where we can add value through the collective experience of our technologists. Our team has built dozens of management packs, integrators, orchestrators and configurators that enable the management of third-party applications within System Center." As a Microsoft Gold certified and System Center Alliance partner, VIAcode has also created a number of value-added tools, including MP Mocco, MP Wiki, and MP Tuner, in addition to MP Tattoo which help to save time and money on SCOM Management Pack development and on-going operations. The VIAcode team exclusively uses these tools on client software development engagements.

About VIAcode VIAcode builds and delivers commercial and "internal" software products that make a difference for our customers. We radically enhance the technical capabilities of our clients by deploying world-class technologists throughout the software development lifecycle to deliver high quality software products on time and on budget. Our clients include large software product companies, technology start-ups, and Fortune 1000 companies. To learn more, visit

Media Contact: Liz Sara. Best Marketing LLC. LSara(at)bestmarketing(dot)net 202-255-0134 Read the full story at (c) 2014 PRWEB.COM Newswire

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...