Contact Center Industry News

TMCNet:  A.M. Best Requests Comments on New Draft Criteria: Evaluating U.S. Surplus Notes

[January 21, 2014]

A.M. Best Requests Comments on New Draft Criteria: Evaluating U.S. Surplus Notes

OLDWICK, N.J. --(Business Wire)--

A.M. Best Co. is requesting comments from market participants in the insurance industry and other interested parties on the new draft criteria report, "Evaluating U.S. Surplus Notes."

U.S. surplus notes (surplus notes) are unsecured indentures that may be issued directly by insurance operating companies domiciled in the United States. Surplus notes are closely regulated and deeply subordinated to policyholder claims, and therefore are reported as part of policyholders' surplus despite their debt-like features. The new draft report, "Evaluating U.S. Surplus Notes," has been created to improve the transparency of A.M. Best's approach to analyzing surplus notes. The draft report consolidates into a single document the approach to determining the equity and debt characteristics of surplus notes, the teatment afforded to surplus notes in Best's Capital Adequacy Ratio (BCAR), the treatment of surplus notes in A.M. Best's financial leverage calculations, and A.M. Best's approach to rating surplus notes issued by insurance companies. Visit to download a PDF copy of the draft report.

This new criteria report is part of A.M. Best's continual review of its rating methodology and is not expected to affect existing ratings. Written comments should be submitted by email to no later than Feb. 20, 2014. The details of any comments received may be made public unless specifically requested to be kept confidential.

A.M. Best Company is the world's oldest and most authoritative insurance rating and information source. For more information, visit

Copyright © 2014 by A.M. Best Company, Inc. ALL RIGHTS RESERVED.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...