Contact Center Industry News

TMCNet:  Galt PD to use seized computers [Lodi News-Sentinel, Calif. :: ]

[January 24, 2014]

Galt PD to use seized computers [Lodi News-Sentinel, Calif. :: ]

(Lodi News-Sentinel (CA) Via Acquire Media NewsEdge) Jan. 24--The Galt Police Department will soon be using computer monitors seized in an alleged illegal gambling operation bust last year.

The monitors and other equipment were taken from the Lucky Internet Cafe, and its operators charged with misdemeanors of unlawfully possessing a slot machine and permitting the operation of a gaming device.

That case has been settled, clearing the way for the Police Department to use the computers.

Peng Fei Lin, who operated the business, had also filed a civil lawsuit in an attempt to save the electronic devices he felt were illegally removed from his business by police and the Bureau of Gambling Control. At the time, police said Lin owned a slot machine and unlawfully permitted the operation of a gaming device.

That case was stayed last fall due to the related criminal case.

At the time, the deputy district attorney handling the criminal case indicated the criminal case would resolve the issue regarding whether the property may be destroyed. Moreover, because the property at issue was evidence in the criminal case, the police department would not be disposing of any of the property seized, according to online court records.

The judge has now released the property to the city, City Attorney Steven Rudolph said.

"The civil case is in the process of being dismissed, as the judge's order in the criminal case fully addressed the property issue -- the sole issue in the civil case," he wrote in an e-mail.

Lin said in court records that one variety of program offered at the Lucky Internet Cafe was a sweepstakes program that originated from a separate black box which had been installed in the computer towers by Florida-based Cyber GT Systems, a company Lin contracted with. He said they told him it was legal in California.

In all, the three-month undercover investigation -- a joint effort among the Sacramento County District Attorney's Office, California Department of Justice and Sacramento Police Department -- culminated with the seizure of 27 computer towers, surveillance equipment, printers, fax machines, routers, electrical cords and gaming machines, according to police.

Officers also closed the C Street business during the January 2013 raid.

Contact reporter Jennifer Bonnett at

___ (c)2014 the Lodi News-Sentinel (Lodi, Calif.) Visit the Lodi News-Sentinel (Lodi, Calif.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...