Contact Center Industry News

TMCNet:  AddThis Reports Super Bowl XLVIII's Winning Advertisers, Celebrities and Game Highlights Based on Social Media Activity and Content Engagement

[February 03, 2014]

AddThis Reports Super Bowl XLVIII's Winning Advertisers, Celebrities and Game Highlights Based on Social Media Activity and Content Engagement

VIENNA, Va. --(Business Wire)--

In a post-game analysis of Super Bowl XLVIII, AddThis has identified the advertisers, celebrities and key moments from the game that generated the most buzz and online consumer engagement during the game.

AddThis is the world's largest content engagement platform and its tools helped advertisers, publishers and brands drive targeted content engagement that reached over one trillion page views in 2013. According to AddThis data, trends seen during Super Bowl XLVIII include:

Auto Advertisers

  • Maserati (65X and 53X) exceeded Kia (61X) and Jaguar (53X) to see the largest increase in social engagement immediately after their ads were shown.
  • Maserati also saw the most social lift among all auto advertisers (2.4X) throughout Super Bowl Sunday compared to the previous six Sundays.

Food & Beverage Advertisers

  • Butterfinger (12X) edged out Chobani (11.8X) for the largest social lift among food brands immediately after its ad was shown.
  • Cheerios saw (8X) lift during the game and (6.8X) throughout Sunday compared to the previous six Sundays.
  • Chobani far exceeded Dannon Oios generating 4X more social lift than Oikos during the game.
  • Content about the Budweiser and Bud Light ads generated the most shares on Facebook (News - Alert) throughout Sunday.


  • Queen Latifah saw online engagement increase (15X) exceeding Red Hot Chili Peppers at (13X) and Bruno Mars at (11X) during their performances.

The Game and the Fans

  • Colorado, home of the Broncos, led the nation in online engagement during the Super Bowl. Washington State was 9th.
  • The peak moment of sharing during the Super Bowl was 9:26PM ET when the Seahawks scored the final TD of the night to make the score 43-8.
  • Quarterback Russell Wilson saw his online engagement increase 5X when the final plays were run.

Sharing Trends

  • Overall sharing was up one percent for the Super Bowl compared to 2013.
  • Sharing on mobile devices grew 67 percent during Super Bowl Sunday compared to a year ago led by Android (News - Alert), which almost doubled from 2013.
  • Facebook led the way on Sunday for sharing content about the Super Bowl with a 42.9 percent increase.
  • Pinterest was up 20 percent year over year beating Facebook Like, which was up seven percent year over year on Super Bowl Sunday.

The AddThis content engagement platform reaches over 97 percent of the online population in the U.S. alone. The company regularly measures activity across the Web and consumer interactions on social media including sharing, following, pinning, tweeting, emailing, and clicks generated by shared content.

"Each year, we see more content engagement during the Super Bowl across the Web and across devices. Not only do consumers watch the game and the ads on their televisions, but they keep their devices at the ready to engage with that content," said Scott Allan, chief marketing officer, AddThis. "These engagement trends provide valuable insight that can help advertisers and publishers more effectively reach their target audience while creating a more relevant, more enjoyable Web experience for consumers as we help brands and publishers match interests with content."

About AddThis
AddThis personalizes the Web with powerful, easy-to-use content engagement tools, APIs and services. Reaching over 1.6 billion unique consumers monthly, AddThis tools are used by over 14 million domains worldwide to power social sharing, increase overall engagement, boost traffic and provide behavioral insights. Our proprietary technology processes more than 300 terabytes of data daily allowing AddThis to provide brands with sophisticated audience models and Web-wide consumer insights that enhance paid, earned and owned media strategies.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...