Contact Center Industry News

TMCNet:  Safer Internet Day 2014: What

[February 11, 2014]

Safer Internet Day 2014: What "One Good Thing" Would You Do to Make the Internet Safer?

(3BL Media Via Acquire Media NewsEdge) By Anne Collier, Editor of and Co-Director of SOURCE: Symantec SUMMARY:Today is the launch of Safer Internet Day, an annual awareness campaign promoting safer and more responsible use of online technology and mobile phones, especially amongst children and young people across the world. In celebration of Safer Internet Day we are featuring a two-part series discussing the importance of this campaign, ways to get involved, and tips for staying safe online. Our first post is from Anne Collier, Editor On Thursday, we’ll hear from Marian Merritt, Symantec’s Director of Cyber Education and Online Safety Programs featuring tips from students on how to stay safe online.  DESCRIPTION:Join, Symantec, and a whole host of US nonprofit organizations (see list below) and corporations in celebrating the United States’ largest Safer Internet Day (SID) to date on Tuesday, February 11. Started by the European Commission more than a decade ago and now celebrated in more than 100 countries, SID is an awareness raising campaign to promote safer and more responsible use of online technology and mobile phones, especially amongst children and young people across the world.

The campaign hasn't attained a whole lot of awareness in the US until it got a big boost a little over a year ago, when – under then-Sec. Janet Napolitano – the Department of Homeland Security and the European Commissionagreed to work together to make the Internet better for youth. Then the Brussels-based Insafe Network, which coordinates SID activities for the EC, appointed ConnectSafely as the United States’ official SID Committee.

There are a number of ways you can join the celebration, from watching our SID event (streamed live on the Webhere) to sharing "One Good Thing" you've seen or done to make the Internet, or the world, a better place by using the Internet. ConnectSafely's One Good Thing campaign is our own U.S. version of Europe's theme for SID 2014 – "Let's create a better Internet together" – an opportunity to illustrate how people all over the country are alreadymaking the Internet better, one kind word or deed at a time.

A word about the event: At our SID event in Washington, D.C. we'll have two panel discussions: one made up of student leaders who will talk about all aspects of teen life with digital media – positive, negative and neutral – and one made up of social media executives representing Instagram, Google/YouTube, Xbox Live, Tumbler and Twitter. The youth panel will be moderated by Yahoo tech journalist Dan Tynan, and the social media industry panel will be moderated by high school student leader Aidan McDaniel of Warm Springs, W. Va. From the auditorium's first few rows, more than two dozen students from around the country will be helping moderators and panels keep the discussion lively. US Sen. Charles Schumer will wrap up the event with some remarks.

So do join us. Safer Internet Day is an important reminder that it takes all of us – individuals, families, schools, corporations and governments – to make our global, increasingly social and user-driven Internet better.

  SID Non-Profit Partners & Corporate Supporters include: Non-profits (National 4-H Council, National PTA, Committee for Children, Common Sense Media, the Family Online Safety Institute, iKeepSafe, the Internet Education Foundation, the National Center for Missing & Exploited Children, and the National Cyber Security Alliance) Corporate (Facebook, Google, LinkedIn, Microsoft, Sprint, Symantec, Trend Micro and Twitter)   Anne Collier is the Editor of and Co-Director of  © Copyright 2014, 3BL Media LLC

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...