Contact Center Industry News

TMCNet:  QuadraMed's EMPI Receives Top Ranking in 2013 KLAS Report [Health & Beauty Close - Up]

[February 13, 2014]

QuadraMed's EMPI Receives Top Ranking in 2013 KLAS Report [Health & Beauty Close - Up]

(Health & Beauty Close - Up Via Acquire Media NewsEdge) QuadraMed Corp. announced that it has maintained the #1 ranking in the 2013 Best in KLAS Awards: Software & Services report.

According to the company, for the fifth straight year, QuadraMed's EMPI solution has been named Category Leader in the enterprise master person index segment, standing out among other health care information technology (HIT) solutions.

"Accurate patient identification and record linking is not only essential to patient safety-it is also critical to improving patient satisfaction, patient-provider communication, efficiency, and the bottom line," said Vicki Wheatley, Executive Vice President, EMPI Solutions, QuadraMed. "We believe ranking #1 within the EMPI segment for the fifth straight year is a testament to the expertise and client-focused approach we deliver in our EMPI solution and dedicated services. Our EMPI technology provides the accurate, reliable foundation healthcare organizations and ACOs need to link and manage patient records across disparate IT systems." Derived solely from healthcare and HIT provider feedback, these annual rankings are determined from product evaluations, confidential interviews, and thorough analysis of performance data over the past 13 months (November 2012-December 2013).

"We listened to the providers and these are the results," said Adam Gale, CEO and President of KLAS Research. "This report isn't about KLAS. It is a reflection of thousands of providers who wanted to be heard and be counted. And that is the reason why top performing vendors should be proud of their achievement." KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and to be counted.

QuadraMed is a provider of healthcare technologies and services that improve the safety, quality, and efficiency of patient care.

More Information: ((Comments on this story may be sent to (c) 2014 ProQuest Information and Learning Company; All Rights Reserved.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...