Contact Center Industry News

TMCNet:  PCTEL Launches SeeGull® IBflex™ In-Building Scanning Receiver at Mobile World Congress

[February 24, 2014]

PCTEL Launches SeeGull® IBflex™ In-Building Scanning Receiver at Mobile World Congress

BARCELONA, Spain --(Business Wire)--

PCTEL (News - Alert), Inc. (NASDAQ: PCTI), a leader in simplifying wireless and site solutions for private and public networks, announced the launch of the SeeGull® IBflex™ scanning receiver at the Mobile World Congress. The IBflex increases the ease and efficiency of in-building wireless network testing and scans all major cellular technologies, bands, and WiFi (News - Alert) in a single walk test. The flexible design and its unique "hot swap battery system" reduces total testing time and unwanted interruptions.

Concurrently, PCTEL announced that Ascom Network Testing, the leader in mobile network testing, optimization, and benchmarking solutions, will be featuring the SeeGull IBflex with its industry-leading TEMS™ mobile network drive test and walk test products at its MWC booth.

Designed for the complex in-building environment, the IBflex boasts a small form factor and is lightweight for easy carrying. Its low power consumption and hot swap batteries extend walk testing duration. For added convenience during and after data collection, the IBflex supports both wired and wireless connectivity to a laptop or tablet. Users can also store data directly to a USB flash drive or SD card.

"Mobile device users consume 90 percent of their data indoors and they expect a seamless in-building experience on both cellular and WiFi networks," said David Neumann, PCTEL's Vice President and General Manager, RF Solutions. "Thanks to its innovative feature set, the IBflex has the potential to increase the efficiency of both in-building wireless network testing and the networks themselves. The IBflex has the measurement accuracy, dynamic range, and scanning speed for traditional drive testing as well," added Neumann.

The scanner's field-upgradeable software configuration suppors any cellular band from 570 MHz to 3.8 GHz, while WiFi support covers both the 2.4 GHz and 5 GHz bands. Currently supported cellular technologies include LTE (News - Alert) FDD, TD-LTE, CDMA, WCDMA, TD-SCDMA, EV-DO, and GSM. The IBflex is also Multiple Input, Multiple Output (MIMO) ready, featuring dual-port scanning for advanced LTE optimization.

"Ascom is pleased to highlight the SeeGull IBflex as an important option within the TEMS™ line of product solutions," said Rikard Lundqvist (News - Alert), CEO, Ascom Network Testing. "As leaders in the testing field, we understand that indoor environments present unique challenges for network coverage and capacity, which need to be addressed with a solution geared towards their specific requirements. The combination of TEMS and the IBflex will make it easier for our customers to overcome those issues, and provide a superior network experience."

For more information, visit or contact your regional sales representative.


PCTEL, Inc. (NASDAQ: PCTI), develops antenna, scanning receiver, and engineered site solutions and services for public and private networks. PCTEL RF Solutions specializes in the design, optimization and testing of today's wireless communication networks. The company's SeeGull® scanning receivers and SeeHawk® visualization tool measure and analyze wireless signals for efficient cellular network planning, deployment, and optimization. PCTEL develops and supports scanning receivers for LTE, TD-LTE, EV-DO, CDMA, WCDMA, TD-SCDMA, GSM, WiMAX, and WiFi networks.

PCTEL Connected Solutions™ simplifies network deployment for wireless, data and communications applications for private network, public safety, and government customers. PCTEL Connected Solutions develops and delivers high-value YAGI, Land Mobile Radio, WiFi, GPS, In-Tunnel, Subway, and broadband antennas (parabolic and flat panel) through its MAXRAD®, Bluewave™, and Wi-Sys (News - Alert)™ product lines. PCTEL also designs specialized towers, enclosures, fiber optic panels, and fiber jumper cables to deliver custom engineered site solutions. The company's vertical markets include SCADA, Health Care, Smart Grid, Positive Train Control, Precision Agriculture, Indoor Wireless, Telemetry, Off-loading, and Wireless Backhaul. PCTEL's products are sold worldwide through direct and indirect channels. For more information, please visit the company's web sites,, or

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...