Contact Center Industry News

TMCNet:  Lighthouse Security Group Pilots Gateway Services on IBM SoftLayer Infrastructure-as-a-Service

[February 26, 2014]

Lighthouse Security Group Pilots Gateway Services on IBM SoftLayer Infrastructure-as-a-Service

(PR Web Via Acquire Media NewsEdge) Lincoln, RI (PRWEB) February 26, 2014 Lighthouse Security Group today announced it will pilot the Lighthouse Gateway™, its market-leading, cloud-based, identity and access management (IAM) platform, on IBM® SoftLayer™. Built on a proven IBM IAM software foundation, Lighthouse Gateway provides clients with enterprise class technology at a significantly lower total cost of ownership (TCO), quicker deployment time, and improved agility over conventional enterprise IAM solutions.

Lighthouse hosts its Gateway services in traditional datacenters primarily in the US, while serving more than 14 million users in over 57 countries. The company is currently piloting Gateway services within chosen SoftLayer IaaS locations along-side its traditional datacenters.

Lighthouse CTO Eric Maass commented: "We believe that SoftLayer will provide the greatest flexibility in rapidly deploying clients on the Gateway, while providing enhanced robustness, geographic diversity, and more options for a wider range of clients." IBM acquired SoftLayer, one of the industry’s largest cloud computing infrastructure providers, in 2013. SoftLayer‘s incredibly fast self-service or fully managed infrastructure-as-a-service (IaaS) gives companies the ability to deploy and scale virtual and dedicated bare-metal servers on-demand, quickly develop applications, and run production-ready workloads. By utilizing SoftLayer IaaS capabilities to underpin certain Lighthouse Gateway services, Lighthouse aims to provide a more flexible delivery model for clients that can fully utilize benefits such as on-demand capacity, scalability, and geographic portability of computing resources within the Gateway environments.

Maass added: "Initially we'll be using the SoftLayer services in the US along-side our core collocated services primarily for warm disaster recovery purposes as we refine deployment throughout the pilot period. As the pilot concludes in late Q1, the company will look to bring the SoftLayer based Gateway services live for clients in Q2." About Lighthouse Security Group, LLC Lighthouse Security Group, LLC, a wholly owned subsidiary of Lighthouse Computer Services, Inc., is a premier provider of cloud-based Identity and Access Management (IAM) services. Founded in 2007, the company serves clients throughout Financial Services, Healthcare, Retail, Manufacturing, Higher Education, and the Department of Defense. With an engineering heritage rooted in both IBM and defense-technology leader Lockheed Martin, Lighthouse Security Group is home to a team that comprises industry authorities, patent-holding innovators and world-class IAM talent. The company’s major operations include its market-leading Lighthouse Gateway cloud IAM offering, commercial systems integration services and information security services for the U.S. Department of Defense.

For more information, visit

Read the full story at (c) 2014 PRWEB.COM Newswire

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...