Contact Center Industry News

TMCNet:  Worldwide External Disk Storage Systems Market Recovers from Protracted Slump with Improved Demand, According to IDC

[March 07, 2014]

Worldwide External Disk Storage Systems Market Recovers from Protracted Slump with Improved Demand, According to IDC

FRAMINGHAM, Mass. --(Business Wire)--

Worldwide external disk storage systems factory revenues increased year over year by 2.4%, totaling $6.9 billion, during the fourth quarter of 2013 (4Q13), according to the International Data Corporation (IDC) Worldwide Quarterly Disk Storage Systems Tracker. For the quarter, the total (internal plus external) disk storage systems market generated $8.8 billion in revenue, representing a 1.3% increase from the prior year's fourth quarter and a sequential increase of 17.2% compared to the seasonally lower 3Q13. Total disk storage systems capacity shipped surpassed 10.2 exabytes, growing 26.2% year over year.

"The disk storage systems market was able to break free of recent headwinds due to traditional year-end budget flushes, improved economic sentiment, and a strong desire to address long-standing storage infrastructure inefficiencies," said Eric Sheppard, Research Director, IDC Storage. "Industry stakeholders able to capitalize the most on this demand were often those with recent product refreshes and strong go-to-market initiatives targeted at integrated infrastructure and storage optimization."

4Q13 External Disk Storage Systems Results

EMC experienced the greatest year-over-year share gains during the quarter, improving its share in the external disk storage systems market from 30.7% (4Q12) to 32.9% of total 4Q13 revenue. IBM (News - Alert) was the second largest supplier in the market with 13.0% share of external revenue followed by NetApp which accounted for 11.5%. HP and Hitachi rounded out the top 5 vendors with 9.6% and 8.1% revenue shares respectively during the quarter.

Open Networked Disk Storage Systems Highlights

The total open networked disk storage market (NAS Combined with non-mainframe SAN) grew by 4.0% year over year to almost $6 billion in revenue. EMC maintained its leadership in the total open networked storage market with 35.6% revenue share, followed by NetApp's 13.3% and IBM's 12.1% revenue share.

Top 5 Vendors, Worldwide External Disk Storage Systems Market, Fourth Quarter of 2013

(Revenues are in Millions)

Vendor     4Q13 Revenue     4Q13 Market Share     4Q12 Revenue     4Q12 Market Share     4Q13/4Q12 Revenue Growth
1. EMC     $2,276     32.9%     $2,071     30.7%     9.9%
2. IBM     $901     13.0%     $1,009     14.9%     -10.6%
3. NetApp     $791     11.5%     $780     11.6%     1.5%
4. HP     $667     9.6%     $626     9.3%     6.5%
5. Hitachi (News - Alert)     $558     8.1%     $590     8.8%     -5.6%
Others     $1,716     24.8%     $1,670     24.8%     2.7%
All Vendors     $6,909     100.0%     $6,746     100.0%     2.4%

Source (News - Alert): IDC Worldwide Quarterly Disk Storage Systems Tracker, March 6, 2014

4Q13 Total Disk Storage Systems Market Results

In the total worldwide disk storage systems market, EMC finished in the top position followed by HP with market shares of 25.8% and 16.3% respectively.

Top 5 Vendors, Worldwide Total Disk Storage Systems Market, Fourth Quarter of 2013

(Revenues are in Millions)

Vendor     4Q13 Revenue     4Q13 Market Share     4Q12 Revenue     4Q12 Market Share     4Q13/4Q12 Revenue Growth
1. EMC     $2,276     25.8%     $2,071     23.8%     9.9%
2. HP     $1,441     16.3%     $1,382     15.9%     4.3%
3. IBM     $1,240     14.0%     $1,397     16.0%     -11.2%
4. Dell (News - Alert)     $875     9.9%     $983     11.3%     -11.0%
5. NetApp     $791     9.0%     $780     9.0%     1.5%
Others     $2,202     25.0%     $2,095     24.0%     5.1%
All Vendors     $8,825     100.0%     $8,708     100.0%     1.3%

Source: IDC Worldwide Quarterly Disk Storage Systems Tracker, March 6, 2014

In addition to the table above, an interactive graphic showing the worldwide market share of the top 5 total disk storage systems vendors over the previous five quarters is available here. Instructions on how to embed this graphic into online news articles and social media can be found by viewing this press release on

Taxonomy Notes:

IDC defines a Disk Storage System as a set of storage elements, including controllers, cables, and (in some instances) host bus adapters, associated with three or more disks. A system may be located outside of or within a server cabinet and the average cost of the disk storage systems does not include infrastructure storage hardware (i.e. switches) and non-bundled storage software.

The information in this quantitative study is based on a branded view of the disk storage systems sale. Revenue associated with the products to the end user is attributed to the seller (brand) of the product, not the manufacturer. Original equipment manufacturer (OEM) sales are not included in this study. In this study, Hitachi Data Systems (HDS) sales do not reflect their OEM sales to Sun Microsystems and Hewlett-Packard (News - Alert).

IDC's Worldwide Disk Storage Systems Quarterly Tracker is a quantitative tool for analyzing the global disk storage market on a quarterly basis. The Tracker includes quarterly shipments and revenues (both customer and factory), Terabytes, $/Gigabyte, Gigabyte/Unit, and Average Selling Value. Each criteria can be segmented by location, installation base, operating system, vendor, family, model, and region.

For more information about IDC's Worldwide Disk Storage Systems Quarterly Tracker, please contact Lidice Fernandez at 305-351-3051 or

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. In 2014, IDC celebrates its 50th anniversary of providing strategic insights to help clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting

All product and company names may be trademarks or registered trademarks of their respective holders.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...