Contact Center Industry News

TMCNet:  Operation BBQ Relief Offers Expanded Disaster Response with Truck Donation from Heat & Glo® Fireplaces

[March 08, 2014]

Operation BBQ Relief Offers Expanded Disaster Response with Truck Donation from Heat & Glo® Fireplaces

(PR Web Via Acquire Media NewsEdge) Pleasant Hill, Missouri (PRWEB) March 08, 2014 Operation BBQ Relief is pleased to announce expanded relief efforts thanks to a custom-designed truck donated by Heat & Glo® Fireplaces. The truck, which includes a 14-foot box fully equipped with thermostatically controlled ovens and refrigerators, will allow Operation BBQ Relief to better serve more individuals, in more locations, after disaster strikes.

Operation BBQ Relief is a 501(c)3 not-for-profit organization that was founded in May 2011, when competition barbecue teams from eight states banded together to feed tornado-stricken residents in Joplin, Missouri. Since that time, Operation BBQ Relief has expanded to offer meals, hope and friendship to communities across the United States adversely affected by natural disasters like tornadoes, hurricanes and wildfires.

“This specialized truck is the largest overall single donation we’ve received to date,” said Stan Hays, executive director and co-founder of Operation BBQ Relief. “It will allow us to do more than ever before, and we are grateful to Heat & Glo for their generosity.” When disaster strikes, Operation BBQ Relief volunteers mobilize and provide not only meals, but emotional reprieve. For many people, the familiar sights and smells of a traditional American barbecue can restore feelings of normalcy and emotional relief in the midst of tragedy, even if temporarily. And it’s making a difference. To date, Operation BBQ Relief has provided support for 18 natural disasters in 16 states, and has served meals to more than 500,000 people.

“Heat & Glo shares Operation BBQ Relief’s values of hard work, respect and compassion,” said Bob Ballard, senior vice president of Marketing at Heat & Glo. “We are delighted to support their efforts with this donation, which will help broaden their reach serving disaster-stricken communities.” The Chevy box truck is currently being manufactured and is expected to be completed and delivered to Operation BBQ Relief this summer. Watch for updates on Facebook,, and Twitter @HeatandGlo, @OpBBQRelief.

About Operation BBQ Relief® Operation BBQ Relief, Inc. was founded in May, 2011 by Stan Hays, Jeff Stith and Will Cleaver after they planned and implemented a large relief effort in Joplin, Missouri. Competition barbecue teams from eight states responded to Joplin in the wake of the massive EF5 tornado that destroyed a large part of that community, killing more than 140 people. The group served over 120,000 meals in eleven days to displaced families and emergency response personnel. The organization has since also responded to seven other natural disasters in Kansas, Alabama, Pennsylvania, Illinois, Indiana, Michigan and Texas. They are preparing to repeat these operations anywhere in the United States where natural disasters threaten the lives and safety of our citizens. There is never a charge for a meal from Operation BBQ Relief, Inc. For more information, please visit

About Heat & Glo® Heat & Glo has been the fireplace industry leader in design and innovative technology since its inception by brothers Ron and Dan Shimek in 1975. The brand pioneered direct vent gas technology in 1987 and revolutionized the way fireplaces operate in the years that followed. Today, Heat & Glo continues to develop unmatched technologies, materials and designs in a full line of fireplaces, inserts and accessories. It is the most award-winning U.S. fireplace brand and has been granted more patents than any hearth manufacturer. Heat & Glo is headquartered in Lakeville, Minn. and is a brand of Hearth and Home Technologies. For more information, please visit

Read the full story at (c) 2014 PRWEB.COM Newswire

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...