Contact Center Industry News

TMCNet:  Research and Markets: Global Network Applications Market 2012-2016: Rollout of High-Speed 3G and 4G Networks, Has Led to Growing Adoption of Mobile Transactions

[March 12, 2014]

Research and Markets: Global Network Applications Market 2012-2016: Rollout of High-Speed 3G and 4G Networks, Has Led to Growing Adoption of Mobile Transactions

DUBLIN --(Business Wire)--

Research and Markets ( has announced the addition of the "Global Network Applications Market 2012-2016" report to their offering.

The analysts forecast the Global Network Applications market to grow at a CAGR of 19.66 percent over the period 2012-2016. One of the key factors contributing to this market growth is growing popularity of mobile e-commerce transactions. The Global Network Applications market has also been witnessing growing popularity of voice over LTE (News - Alert). However, threat of unauthorized access could pose a challenge to the growth of this market.

Key vendors dominating this space include Alcatel-Lucent, Ericsson Inc., Nokia Siemens Networks (News - Alert), and Oracle Corp.

Other vendors mentioned in the report are Adtran Inc., Fujitsu (News - Alert) Ltd., Huawei Technologies Co. Ltd., NEC Corp., and Tellabs Inc. ZTE Corp., Brocade Communications Systems Inc.

Commenting on the report, an analyst from TechNavio's Networking team said:''The growing emphasis on data-only-tariffs is yet another trend that is being witnessed in the market. People are increasingly using social networking sites and e-mails rather than phone calls for communication. Therefore, service providers are providing data plans with high emphasis on data services to attract customers. For instance, T-Mobile (News - Alert) has a tie-up with Wal-Mart to create a prepaid plan for just US$30 per month, which offers 5 GB of data services and a minimal 100 voice-calling minutes. This trend would result in increased usage of network applications in the future.''

According to the report, one of the major factors driving the growth of the Global Network Applications market is the increasing popularity of mobile transactions across the world. Nowadays, mobile transactions are increasingly being used as a result of the high adoption of smartphones across all the major geographies. Moreover, the rollout of high-speed 3G and 4G networks, coupled with the improved network security offered by service providers, has led to the growing adoption of mobile transactions.

For more information visit

About Research and Markets

Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...