Contact Center Industry News

TMCNet:  Personable Insurance Migrates to Insuresoft's Diamond 5.x Policy Administration System

[March 13, 2014]

Personable Insurance Migrates to Insuresoft's Diamond 5.x Policy Administration System

UNIVERSITY PARK, Ill. --(Business Wire)--

Insuresoft, a leading provider of insurance software, announced today that San Diego, California based Personable Insurance has migrated to Insuresoft's Diamond 5.x System in four operations centers located in California, Texas and Georgia.

This migration to 5.x included the implementation of the employee web UI for nine personal auto programs in California, Texas, Florida and Georgia. It also included multiple interfaces with comparative raters, an enterprise data cube and Personable's custom producer portal.

"Migrating to Diamond 5.x was an important initiative to support our aggressive growth and expansion plans. Diamond is the backbone and workhorse of our business operations. Therefore, the upgrade to 5.x gives us the ability to better scale our business and rapidly deploy new capabilities," says Rick Becker, Senior Vice President of Operations at Personable Insurance. "Insuresoft's expertise in this space, strong commitment to their customers and strategic vision for the Diamond platform make them an ideal strategic partner for Personable."

"It is always exciting to help a business partner meet one of their key initiatives," stated Tony Villa, CEO and President of Insuresoft. "The teams from both organizations deserve much credit. They worked collaboratively to meet the stated obectives, which included a rapid migration and minimal disruption to ongoing operations. We look forward to supporting Rick and his team as they continue their expansion plans."

The Diamond System is a fully automated and integrated policy processing system for both personal and commercial insurance carriers. Both customizable and scalable, the Diamond system is a turnkey solution for policy processing, rating, billing, claims, reporting and other business-critical functions. Built on the Microsoft .NET (News - Alert) & SQL server platforms, it has a services-oriented architecture that enables web-based access for agents, consumers and other insurance carrier partners.

About Personable General Insurance Agency, Inc.:

Personable General Insurance Agency is a new leader in non-standard auto insurance that was formed in August of 2011 in a partnership between Excellere Partners, a Denver-based private equity firm, and Align Financial Group, LLC. Personable's core business objective is to develop and build truly sustainable, profitable specialty insurance programs working with a select group of quality carrier partners. To achieve this, Personable hires successful insurance professionals that have a proven ability to generate profitable underwriting results in their specific area of insurance. Personable has invested heavily in its infrastructure and technology to ensure that its businesses deliver differentiated service from the competition and are highly efficient in all market cycles. For more information about Personable Insurance, go to

About Insuresoft, Inc.:

Insuresoft is a Microsoft (News - Alert) Gold Certified independent software vendor delivering insurance software to the property and casualty insurance industry. Insuresoft offers a suite of products and services that are configured to meet the unique needs of insurance companies in North America. Insuresoft is a privately-held company with offices in University Park, Illinois and Tuscaloosa, Alabama.

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