Contact Center Industry News

TMCNet:  Research and Markets: Global Digital Economy - E-Health, E-Government and E-Education Essential to the Future

[March 17, 2014]

Research and Markets: Global Digital Economy - E-Health, E-Government and E-Education Essential to the Future

DUBLIN --(Business Wire)--

Research and Markets ( has announced the addition of the "Global Digital Economy - E-Health, E-Government and E-Education Essential to the Future" report to their offering.

This annual report is a valuable resource of information on the global e-health, e-education and e-government sectors. The report explores the transformation which e-health, e-government and e-education are all undergoing as a result of developments in ICT and smart communities. It discusses the role of Big Data, Cloud Computing, M2M and the Internet of Everything, supported by examples and analysis. It provides key global statistics and insightful regional overviews written by BuddeComm's Senior Analysts for North America, Europe, Africa, Middle East, Latin America and Asia Pacific.

Subjects covered include:

- The social and economic impact of the revolution;

- Global e-health and m-health market;

- Examples of e-health and m-health projects;

- Global e-government market;

- Global e-education and e-learning market;

- M2M, Big Data, Cloud Computing and smart technologies to play an important role;

- Regional overviews for North America, Erope, Africa, Middle East, Latin America and Asia Pacific.

Examples of key insights:

For close to 20 years we have seen a large number of e-health pilots and projects around the world. Most of these pilots in themselves have very successful but because of the lack of scalability and the absence of government e-health policies, none of the pilots anywhere around the world have seen large-scale implementation.

All of the main carriers have created secure data platforms as they can see the market potential for service revenues from m-health devices.

Just as business has embraced the concept of Big Data; Government organisations are also coming to the same realisation that it needs alternate solutions to manage and search the overwhelming amount of information they hold, including both digital (documents, emails, photos) and paper (forms, reports etc) formats.

An interesting case study is Australia - where in parallel to the rollout of the national broadband network (NBN), the Australian Government also has its National Digital Economy Strategy. Based on a trans-sector model, the NBN will become the shared infrastructure for a range of sectors including e-health, e-education and e-government.

With the high levels of mobile penetration present in the region, m-education and m-health are important options for all LAC countries.

Research and Education Networks (RENs) have been deployed by most countries across the Middle East as many institutions recognise the benefits of enhanced connectivity for research and education activities.

All across Asia there are huge steps being taken in the areas of e-health, e-government and e-education. In this report we pay particular attention to the e-government sector as it is in this area that we find Asia leading the world, with South Korea being the stand-out market in both the region and globally.

Canada is among the leading nations globally in adopting e-health solutions and technologies, made possible by the country's cross-platform IP-based infrastructure.

In common with e-Government, the European Commission's (EC) Digital Agenda has focused on the financial and operational benefits of e-Health initiatives.In recent years many North American educational institutions have been aggressively entering into the online education sector.

For more information visit

About Research and Markets

Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...