Contact Center Industry News

TMCNet:  Turkish users fight against govt. ban on Twitter [Asian News International]

[March 22, 2014]

Turkish users fight against govt. ban on Twitter [Asian News International]

(Asian News International Via Acquire Media NewsEdge) Washington, Mar. 22 (ANI): After the Turkish government implemented a ban on Twitter, users were reportedly still able to tweet after being aided by the microblogging site and Google.

Turkish Prime Minister Tayyip Erdogan ordered that the site be taken down for the country's 76 million citizens after it refused to remove some links, which were posted as evidence against him in relation to corruption.

According to Cnet, post the shutdown after court orders, Twitter quickly informed Turkish users that they could still tweet using SMS and Google is providing help through the use of its free DNS (Domain Name System) to trespass the ban.

Graffiti displaying 'DNS' has been spotted around Turkey, helping spread the word to citizens.

Erdogan threatened to 'wipe out' Twitter in the wake of a political corruption scandal that has embarrassed the government through news, videos, and images posted on Twitter.

However, his attempts to shut down the site appear to backfire as soon after the ban, hashtags like #TwitterisblockedinTurkey and #TurkeyBlockedTwitter quickly became two of the top trending tags around the world and Turkish users had posted more than 2.4 million tweets by 3 a.m. local time on Friday.

Meanwhile, Global managing director of social media agency We Are Social, Robin Grant, said that the ban seems to be rallying more people in Turkey to take to Twitter, adding that the ban was clearly a counterproductive move.

Turkish president has also questioned the ban, and in his own series of tweets posted since Twitter was cut off, Abdullah Gul said that social media platforms cannot be completely closed and that a shutdown of social media platforms cannot be approved, the report added. (ANI) (c) 2014 All rights reserved. Provided by, an company

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...