Contact Center Industry News

TMCNet:  Airtel announces new bosses in Kenya and Seychelles [Bizcommunity (South Africa)]

[March 26, 2014]

Airtel announces new bosses in Kenya and Seychelles [Bizcommunity (South Africa)]

(Bizcommunity (South Africa) Via Acquire Media NewsEdge) Airtel Kenya has appointed Adil El Yousseffi as its new managing director, while Amadou Dina takes over the Seychelles office in the same capacity.

El Youssefi takes over from Shivan Bhargava, who has opted to go back to his native country India after his contract ends in Kenya.

Airtel's chief executive officer (CEO) for Africa, Christian de Faria, welcomed both El Youssefi and Dina on board.

"We have every confidence that both Adil and Amadou are the right people to lead the company's quest for further growth in Kenya and the Seychelles at this juncture," he said.

"Adil has the experience gained in both emerging and developed markets, coupled with the technical background that will help steer the operation in Kenya through the rapidly evolving telecom landscape. Amadou will leverage his deep financial skills as well as strong commercial acumen to fast-track Seychelles' profitable growth, whilst building the team's capabilities.

"I would like to congratulate both Adil and Amadou on these appointments and would like to sincerely thank Shivan for his contribution and dedication to our business in Africa." El Youssefi's previous appointment was at Millicom in Ghana, where he has been general manager since June 2012. He joined Millicom in 2008.

He has also worked for British Telecommunications and Philips Consumer Electronics.

Dina who takes over from Vikram Sinha following his appointment as chief operating officer (COO) for Airtel Congo Brazzaville, and has been with Airtel for the last eight years. He has been the finance director of Airtel Malawi and most recently acting managing director for Malawi.Article published courtesy of HumanIPO.

All rights reserved.

(c) 2014 Provided by, an company

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...