Contact Center Industry News

TMCNet:  D&B Launches Significantly Enhanced D&B360 Data Cloud Connector for Oracle Eloqua

[April 03, 2014]

D&B Launches Significantly Enhanced D&B360 Data Cloud Connector for Oracle Eloqua

SHORT HILLS, N.J. --(Business Wire)--

D&B (NYSE:DNB), the world's leading source of commercial information and insight on businesses, today introduced D&B360TM for Eloqua (News - Alert) 2.0, a redesigned version of its award-winning integrated solution for Oracle Eloqua Marketing Automation.

Customers of Oracle Eloqua can use D&B360 to integrate business insights into their workflows, enabling sales and marketing teams to pinpoint better opportunities and drive revenue growth. The enhanced D&B360 solution is the latest addition to the Oracle (News - Alert) Eloqua AppCloud, an online marketplace for B2B marketing applications, and is currently available in North America.

"If data is not clean and accurate, campaigns aren't going to deliver the expected results, wasting valuable time and money," said Laura Kelly, Chief Product Officer, D&B. "Through D&B's upgraded cloud connector, Oracle Eloqua users can incorporate D&B data and capabilities more quickly and easily to target with greater precision."

Launched in early 2013, D&B360 for Oracle Eloqua provides users the full range of D&B's automated data management, cleansing and enrichment capabilities, resulting in campaigns that can more effectively target prospects, reach decision makers and generate higher-quality leads. Oracle Eloqua customers have access to streamed, constantly updated D&B data and insight on companies, e-mail contacts and corporate family trees to help improve marketing results.

Features and benefits of the enhanced version include:

  • Easier data management - optimize segmentation and targeting through D&B data matched and appended to compan or contact records;
  • Reverse e-mail lookup - submit e-mail addresses to retrieve names, contact details, and D-U-N-S® Numbers to improve personalization;
  • More precise targeting - access over 100 data points on companies and contacts (represents access to more than four times the previous set of 23 available data points);
  • Increase lead conversion rates - better personalize content based on a 360-degree view of prospects and customers; and
  • Improved performance - all-new design offers faster matching and higher data quality, helping to reduce the cost of data management through automatic data refreshes and system updates.

About Dun & Bradstreet (News - Alert)® (D&B)

The Dun & Bradstreet Corporation is the world's leading source of commercial data, analytics and insight on businesses, or "content." Our global commercial database contains more than 230 million business records. We transform commercial data into valuable insight which is the foundation of our global solutions that customers rely on to make critical business decisions. D&B provides solution sets that meet a diverse set of customer needs globally. Customers use D&B Risk Management Solutions™ to mitigate credit and supplier risk, increase cash flow and drive increased profitability, and D&B Sales & Marketing Solutions™ to provide data management capabilities that provide effective and cost efficient marketing solutions to increase revenue from new and existing customers.

For more information, please visit or follow @DnBUS.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit


Oracle is a registered trademark of Oracle and/or its affiliates.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...