Contact Center Industry News

TMCNet:  PotashCorp names Jochen Tilk as company's new CEO

[April 06, 2014]

PotashCorp names Jochen Tilk as company's new CEO

(Canadian Press DataFile Via Acquire Media NewsEdge) SASKATOON - The Potash Corporation of Saskatchewan Inc. (TSX:POT) is bringing in a new president and CEO.

The company says Jochen Tilk will take over from current CEO Bill Doyle effective July 1.

Tilk boasts a 30 year career in the mining industry, most recently serving as CEO of Inmet Mining.

The company came under fire last year after it announced it was laying off more than one-thousand people, including 440 in Saskatchewan. PotashCorp blamed the cuts on soft demand for potash and phosphates, two major types of crop fertilizer.

Premier Brad Wall blasted the company for cutting the jobs while saying shareholder dividends were sacrosanct. He said tough times shouldn't be shouldered by workers alone.

Potash Corp announced in January that its fourth-quarter profit dropped to US$230 million _ down 45 per cent from a year earlier as it took hits from lower fertilizer prices and downsizing.

"Jochen is known for his focus on operational excellence and disciplined growth, and the entire Board agreed he was the right person to lead the company forward," said Dallas Howe, board chairman.

The company says Doyle will stay on as an advisor until next year.

© 2014 The Canadian Press. All rights reserved.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...