Contact Center Industry News

TMCNet:  A.M. BestTV: Filling Niches: Agents Explore New Areas for Growth

[April 21, 2014]

A.M. BestTV: Filling Niches: Agents Explore New Areas for Growth

OLDWICK, N.J. --(Business Wire)--

This episode of A.M. BestTV looks at how agents and agencies are moving beyond traditional borders to find new insureds by interest, industry or affinity. One primary way that agencies are learning to grow business is by finding a niche and sticking with it.

"Focus on a specific niche, and become an expert. Focus on that and that and grow quickly," said John Tiene, CEO of Agents Network Exchange (ANE). Tiene spoke at an ANE event in New Jersey where network members came together to discuss ways to expand their book of business. ANE helps independent insurance agents gain scale and direct access to markets to compete with larger agencies, according to Tiene.

"We can't just pick up the phone and start dialing, we have to put that plan in place with a strategic process," said Nick Kormos, a senior sales management consultant at Ohio-based MarshBerry.

Click on to view the episode.

Recent episodes of A.M. BestTV include:

  • U.S. Regulators Respond to National, Global Pressure: U.S. state regulators, attending the New York City Bar Association's annual regulatory conference, say the U.S. system of state-based regulation is imperiledby a growing emphasis on federal and international regulation:
  • U.S. Independent Agents Outline National Priorities: Members of the Independent Insurance Agents and Brokers of America push for key legislative priorities in Washington, including terror cover, multistate licensing and tax changes:
  • Insurers Respond to Prolonged Low Interest Rate Environment: Given the prolonged low interest rate environment, insurers are exploring alternative investments while also bracing for higher interest rates by shortening the duration of their investment portfolio:

A.M. BestTV covers exclusive A.M. Best information and reports, targeted topics and key developments in the (re)insurance industry. Sign up for alerts of episodes at View A.M. BestTV episodes at

A.M. Best Company is the world's oldest and most authoritative insurance rating and information source. For more information, visit

Copyright © 2014 by A.M. Best Company, Inc. ALL RIGHTS RESERVED.

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...