Contact Center Industry News

TMCNet:  CDS Webinar - Critical Role of eDiscovery Data Security in Governance, Risk, and Compliance

[May 01, 2014]

CDS Webinar - Critical Role of eDiscovery Data Security in Governance, Risk, and Compliance

(PR Web Via Acquire Media NewsEdge) New York, NY (PRWEB) May 01, 2014 As part of its ongoing series of data discovery related webinars, CDS will host an online session "The Critical Role of eDiscovery Data Security in Governance, Risk, and Compliance" on Thursday, May 8, 2014 at 2pm EST.

Registration is available at: With recent disclosures of data vulnerability, such as the Heartbleed bug and foreign government-sponsored hacking, clients are turning to counsel for advice about data security risk mitigation. Discovery data, hosted outside of corporate firewalls, have been exposed as a potential target for illicit operators. What can inside and outside counsel do to ensure data privacy for client data? Dino Medina, General Counsel at Complete Discovery Source, will moderate a discussion between John Verry, Principal Enterprise Security Consultant at Pivot Point Security, and Stanley Alpert, Of Counsel to Schlam Stone & Dolan LLP, regarding data security concerns and the advantage of 3rd party attestations in risk mitigation.

These experts will discuss why this issue should be of concern to all attorneys who handle client data, and describe the processes that service providers undergo to acquire neutral third party validation of their security infrastructures, policies, and procedures.

The session will also include tips regarding non-technical policies that can be implemented to mitigate damage from unauthorized data exposure.

Registration is available at: Or: About Complete Discovery Source – eDiscovery Complete Discovery Source (CDS) is the leader in eDiscovery, ranked number one by both the National Law Journal and New York Law Journal, and a trusted advisor to the Am Law 100 and Fortune 500. CDS Legal uses advanced, tested, and defensible services and software to support all stages of eDiscovery including planning, early case assessment, processing and production, review hosting, managed review, and cross-border global coverage. The company is an Orange-Level Best-in-Service Relativity® Provider and is the developer of Nytrix™ CIY™, the proprietary cloud-based eDiscovery platform powered by CDS. CDS is headquartered in New York, with regional offices in Washington DC, Chicago, and San Francisco. The company maintains high security, ISO 27001 certified hosting and SSAE 16 SOC 1 Type 2 tested data centers in New York, New Jersey, and Washington, DC. Complete Discovery Source's web site is

Read the full story at (c) 2014 PRWEB.COM Newswire

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...