Contact Center Industry News

TMCNet:  Just the tips [Telegraph-Herald (Dubuque, IA)]

[May 14, 2014]

Just the tips [Telegraph-Herald (Dubuque, IA)]

(Telegraph-Herald (Dubuque, IA) Via Acquire Media NewsEdge) Here are some ideas on how to increase information security: * Have a standalone, dedicated computer used only for Internet banking, said Doug Stillings, senior vice president at Dubuque Bank and Trust.

"I would say the main vulnerability is an Internet transaction with a financial institution." When there is attempted fraud connected to a bank, attackers are able to penetrate the customer's computer system, not the bank's, he said. Clicking on something as simple as a news story can be the route in, so if a computer is used only for banking, the threat is neutralized.

* "We remind our customers of best practices," Stillings said, including proper disposal of documents. Customers can bring up to two bags full of documents for shredding to any DB&T branch any weekday year-round. And the bank hosts a free shred day May 3 from 8 to 11 a.m. at the DB&T main office parking lot.

Shredding is a tangible way to protect information.

"We want to give our customers the tools to protect themselves. Data protection is a cooperative effort." * Any business that accepts credit cards should make sure it's using machines compliant with standards set by VISA and MasterCard, Stillings said.

* Make sure your WiFi is password protected, said Joel Althoff, president of Infrastructure Technology Solutions in Monticello, Iowa. Use a password that won't be found in the dictionary and that isn't someone's name. Use upper and lower case letters, and numerals and symbols, and make it at least seven characters.

* Ron Markus, computer systems manager for Klauer Manufacturing Co., advises other businesses to "get behind a good firewall, keep your AV products current, keep your windows patches current, and train your people to be careful on the Internet and when opening email messages." (c) 2014 ProQuest Information and Learning Company; All Rights Reserved.

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