Contact Center Industry News

TMCNet:  Research and Markets: Global Cloud Services Brokerage Market 2014-2018: Capgemini S.A., Dell Inc., IBM Corp., Jamcracker Inc. and Liasion Technologies Dominate the Industry

[May 22, 2014]

Research and Markets: Global Cloud Services Brokerage Market 2014-2018: Capgemini S.A., Dell Inc., IBM Corp., Jamcracker Inc. and Liasion Technologies Dominate the Industry

DUBLIN --(Business Wire)--

Research and Markets ( has announced the addition of the "Global Cloud Services Brokerage Market 2014-2018: Capgemini S.A., Dell Inc., IBM Corp., Jamcracker Inc. and Liasion Technologies Dominate the Industry" report to their offering.

The Global Cloud Services Brokerage market to grow at a CAGR of 45% to 2018

One of the trends that is easing the job of cloud service brokers is the increase in standardization of services and platforms on which the enterprise applications are being developed and deployed. Cloud application developers, cloud service brokers, enterprises, and cloud integrators are together implementing and standardizing the protocols for the efficient integration and maintenance of enterprise computing platforms. The implementation of platforms that can easily be integrated is likely to encourage the development of applications that ca support multiple cloud-computing platforms. Further, the implementation of virtualized computing environments is leading to platform-independent computing solutions being developed for enterprises.

One of the major drivers is the increasing complexity of integrating cloud-based applications and business solutions. With the increasing complexity of applications and enterprises procuring multiple applications, there is a need to efficiently integrate the applications and data to eliminate conflicts in accessing and storage.

Further, the report states that one of the major challenges is the increasing concern of enterprises about the security of the network and applications being transmitted across the networks. The enterprises are also looking at establishing private cloud infrastructures to meet their computing and storage requirements. Secure access to the applications and data is necessary for efficient working of an enterprise.

Key vendors dominating this space include:

  • Capgemini (News - Alert) S.A.
  • Dell Inc.
  • IBM Corp.
  • Jamcracker Inc. Liasion Technologies LLC.

Other vendors mentioned in the report are:

  • Amalto Technologies
  • AppDirect
  • Axeda Corp.
  • Besol Soluciones S.L.
  • Cisco (News - Alert) Systems Inc.
  • OpenText Corp.
  • Parallels IP Holdings GmbH
  • SnapLogic Inc.

Key questions answered in this report:

  • What will the market size and growth rate be in 2018?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by key vendors?
  • What are the strengths and weaknesses of each of these key vendors?

For more information visit

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...