Contact Center Industry News

TMCNet:  Wichita City Council to narrow community projects list to needs only [The Wichita Eagle :: ]

[May 26, 2014]

Wichita City Council to narrow community projects list to needs only [The Wichita Eagle :: ]

(Wichita Eagle (KS) Via Acquire Media NewsEdge) May 26--First up are Wichita's needs.

City Council members on Tuesday will narrow a list of community projects to what the city needs, potentially the first step toward a November vote on a sales tax hike to pay for them.

Four remain on the table: a new water source, a $90 million jobs development fund, stabilizing the finances for Wichita Transit and additional money for street maintenance.

There are no firm plans for a sales tax vote, but council members may seek voter approval for a one-cent tax for five years.

Council members are unanimous in their support of a new water source: probably a $375 million plan to build a 50-acre reservoir near the city's aquifer storage system to capture and use more water from the Little Arkansas River.

But only one council member, Lavonta Williams, has voiced public support for all four options.

"They're all linked, and they're all about economic development," she said.

There are opponents to the other three -- the jobs fund, transit and streets -- on the council.

"I'm leaning toward the economic development fund, the water and transit," said council member Janet Miller. "Those are some pretty core services.

"While I do believe streets are important, I believe we've made gains within the budget on that, and I believe we will continue to make gains on them." "I've gotten mixed feedback on the jobs fund, even from the business community," Vice Mayor Jeff Blubaugh said. "Before I can support it, I want to see some definable, measurable action on how we would go forward." Originally, council members intended to finalize the project list Tuesday. But with talks ongoing with El Dorado officials on a water source and work continuing on the ASR plan, city officials say a final decision may not come until July.

No quality of life projects -- such as Century II improvements, convention space improvements, renovations at Lawrence-Dumont Stadium or a new central library -- made the cut with the council. However, several told The Eagle last week that they would consider asking voters to extend the sales tax after the original five-year period for such projects.

Reach Bill Wilson at 316-268-6290 or Follow him on Twitter: @bwilsoneagle.

___ (c)2014 The Wichita Eagle (Wichita, Kan.) Visit The Wichita Eagle (Wichita, Kan.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...