|[June 09, 2014]
RazorSync Cloud-Based Customer Portal Increases Repeat Business for Field Service Contractors
MINNEAPOLIS --(Business Wire)--
RazorSync™, the award-winning, cloud-based desktop and mobile software
app released a significant upgrade this week including several
enhancements to the popular field service management software. The most
innovative new feature is the launch of a customer portal which allows
contractors to invite customers to schedule their own service requests.
By making it easier for contractors to bring back repeat business
through the portal, RazorSync takes a dramatic step forward in making
mobile management of service teams more efficient and profitable.
"Contractors in every industry, from HVAC to plumbing and electrical,
need a way to connect with customers for repeat business. The high
marketing costs to find and acquire new customers tap resources from
small and medium service businesses. The most successful ones contain
those costs by finding innovative ways to keep customers coming back
again and again," said Christopher Rywelski, RazorSync's vice president
of product marketing. "These businesses already rely on RazorSync for a
paperless solution to manage work orders and scheduling, now the
contracors' best mobile management tool is also their best marketing
Additional features introduced with Version 4.8 are all designed to
improve communication among office staff, service workers and customers.
Teams are now able to view work order status at a glance with flexible
color-coding options, for example, green if the field worker is onsite,
or red if the work order is complete. A new list view puts information
such as notes and messages where it may be easily shared by office and
field staff. Plus newly expanded drag-and-drop functions allow office
staff to create new service requests instantly by clicking and dragging
the work order onto a field worker's timeline.
RazorSync v4.8 is available as an upgrade for existing and trial
customers at no charge. New customers are eligible for a 30-day trial.
After the trial period, the regular monthly fee is $19.95 per user per
month with no contracts and no hidden fees.
RazorSync, LLC, headquartered in Minneapolis, MN, is the market leader
of field service software designed specifically for small and medium
service businesses. RazorSync Mobile Field Service Management software, www.razorsync.com,
is a powerful, easy-to-use and low-cost cloud-based desktop and mobile
software solution that facilitates business management and interaction
among team members in the office, field technicians and customers. The
web app can be accessed from any browser on a desktop, laptop or tablet
computer and runs on any iOS or Android (News - Alert) tablet or smartphone. For more
information about RazorSync, please visit www.razorsync.com.
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