Contact Center Industry News

TMCNet:  NS Information Technology Selects Worksoft® Software to Strengthen Ticket Purchasing Systems for Railway Users Across the Netherlands

[June 12, 2014]

NS Information Technology Selects Worksoft® Software to Strengthen Ticket Purchasing Systems for Railway Users Across the Netherlands

DALLAS & UTRECHT, Netherlands --(Business Wire)--

Worksoft®, a leading global provider of business process validation software for packaged enterprise applications, today announced that the IT Business Systems division of the Dutch Railway Company NS has selected the Worksoft Certify® Suite as a new software platform to automate the validation of business processes across SAP (News - Alert)® and specific non-SAP enterprise applications.

A provider of reliable passenger transport, comfortable trains and buses, stations and a range of services, the NS IT unit chose Worksoft to enable migration from manual testing to automated business process validation. NS IT Business Systems is responsible for customer-facing IT systems for rail transport operations in the Netherlands and the associated sales and service activities.

"We are excited to help NS replace time-consuming, costly manual testing processes with automated end-to-end business process validation that supports SAP, web applications, and many more systems," said Jim Kent, chief executive officer, Worksoft. "With Worksoft automation, NS can shorten project timelines, reduce costs, innovate faster, and improve business process quality," he said.

"NS is committed to improving the journey from door-to-door for railway passengers across the Netherlands," said Jaap Martens, Manager Testing, NS IT Business Systems. "With innovative technology such as Worksoft automation, we can strengthen and reinforce operations that make traveling easier and more enjoyable for the customer," he said.

Worksoft Certify will be used to optimize SAP testing at NS IT Business Systems, with a focus on SAP modules for CRM, finance and business intelligence. Specifically, NS will use Worksoft Certify to improve reliability and boost efficiencies for railway ticket purchasing systems. Worksoft automation will also ensure business processes continue to work across certain non-SAP applications that support the NS website, improving reliability and enhancing the customer experience.

Additionally, Worksoft's Certify Business Process Procedure™ (BPP) will be utilized to more accurately document testing processes across NS IT Business Systems. BPP is a web-based reporting product that automatically generates comprehensive reports for quality assurance, training and compliance.

Worksoft helps companies quickly deploy technology changes by automating manual tasks and validating that business processes will perform as expected. This enables organizations to streamline and shorten SAP projects with automation software that ensures continuous quality in end-to-end business processes, ensuring that business processes continue to work even when mission-critical enterprise systems change. Worksoft's platform helps organizations identify and resolve defects in software systems and interfaces before they impact operations.

The operations of NS cover both passenger transport and hub development and operation. NedTrain, another business unit of NS which is responsible for maintenance of trains in the Netherlands, has been a Worksoft customer since 2012.

About Worksoft Inc.

Worksoft® - an SAP® partner - is a leading global provider of business process validation software for complex, mission-critical applications. Fortune 500 companies use our solutions to lower technology risk as well as shorten project timelines, reduce costs, innovate faster, and improve business process quality. Worksoft solutions validate end-to-end business processes with high levels of automation - often exceeding 80%. Blue-chip companies across manufacturing, financial, government, energy, healthcare, retail, entertainment, and transportation sectors choose Worksoft.

For more information, contact Worksoft at or visit

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