Contact Center Industry News

TMCNet:  Developers, programmers, designers get real-world experience during 'Hackathon' [The Herald (Rock Hill, S.C.) :: ]

[June 13, 2014]

Developers, programmers, designers get real-world experience during 'Hackathon' [The Herald (Rock Hill, S.C.) :: ]

(Herald (Rock Hill, SC) Via Acquire Media NewsEdge) June 13--Armed with laptops, tablets, smartphones, super-fast Internet and some good old fashioned white boards and notebooks, teams of Web developers, programmers and designers got down to business Friday afternoon during York Technical College's first "Wired Hack." At The Hive in downtown Rock Hill, the teams were given a problem and just 24 hours to complete it. Events like Wired Hack have become popular in recent years as a way for techies to collaborate, network and learn.

The teams were to create a series of Web pages or a mobile application that contained compelling visualizations of information they were provided about students at York Tech. The idea is for the visualizations to appeal to potential future York Tech students, said Edie Dille, the school's associate dean for business and information technology.

"This is the kind of situation you'd find in the real world," said James Thomas, York Tech's information technology department chair.

The participants will have to use their technical, creative, entrepreneurial and communication skills to be declared the winners, Thomas said. Shortly after 1 p.m. Saturday, the teams will be judged by employees from software companies Microsoft and Logic League, Dille said.

York Tech alum and Columbia-based Web developer Tommy Kahlow was on hand as a mentor for teams that "got stuck." He said he packed his toothbrush and was ready to stay in The Hive for the full 24 hours. Events like this can teach young people a lot, he said.

"Coming from college, you don't really get the experience of taking a project from start to finish," he said.

As soon as they got the problem, York Tech student Mehal Patel and his teammates were hard at work, brainstorming on a white board as they looked over the data sets. He was looking forward to learning from others involved in the Wired Hack, although that was only part of why he was participating.

"I just wanted to be challenged," Patel said.

The Wired Hack was held in conjunction with the launch of Comporium's new Zipstream gigabit broadband, which is 85 times faster than the company's standard Internet speed.

Rachel Southmayd --803-329-4072 ___ (c)2014 The Herald (Rock Hill, S.C.) Visit The Herald (Rock Hill, S.C.) at Distributed by MCT Information Services

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...