Contact Center Industry News

TMCNet:  United States : IBM commits $1.2 billion to expand global cloud footprint [TendersInfo (India)]

[June 17, 2014]

United States : IBM commits $1.2 billion to expand global cloud footprint [TendersInfo (India)]

(TendersInfo (India) Via Acquire Media NewsEdge) A network of new data centers, robust security mechanism, and the high speed connectivity would provide solid cloud computing infrastructure specially designed for government sector business.

Another important declaration related to the public sector cloud computing business was made public by the Big Blue that it is going to start a comprehensive and consolidated cloud computing infrastructure that will be specifically designed for government organizations. This new venture is a part of the huge investment as much as $1.2 billion of the company to be invested for enhancing the data centers for cloud computing services under the SoftLayer business subsidiary of IBM.

It was further informed in the official statement of the company that the new cloud computing infrastructure would include a series of data centers and high speed internet connectivity between those data centers. The first data center of this series of data centers would be formed in the Dallas, TX. According to the statement, the Dallas data center would be online by the June 16, 2014. While the second important data center for government specific services would be established in Ashburn, Virginia; and, it will be online by the fall of this year.

Talking about the features and capabilities of these data centers and connecting network, the statement further informed that the capacity of the government specific data centers would be about 30,000 servers initially; later on, the same would be expanded as per requirements. The speed of the network connectivity would be able to cater as much demand as 2000 gigabytes per second. Both of these data centers would be certified under FedRAMP (Federal Risk and Authorization Management Program), and Federal Information Security Management Act (FISMA). Both of these certifications are the basic requirements for qualifying the space for government agencies and organizations.

The official statement of the company further elaborated about the expansion of the cloud computing infrastructure of the company that the capacity of the SoftLayer would be doubled by the end of year 2014 with as many as 40 data centers across the five continents of the globe. The targeted countries for these data centers are Mexico, Canada, China, India, Hong Kong, Japan, the UK, and the USA.

It is very essential to note that many companies, such as AWS, Mirantis, Google, Azure, and others are trying hard to get substantial portion of cloud computing business in the public sector.

(c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...