Contact Center Industry News

TMCNet:  Hurricane Electric Brings Global Network to Boston with New Point-of-Presence at One Summer Street

[June 20, 2014]

Hurricane Electric Brings Global Network to Boston with New Point-of-Presence at One Summer Street

BOSTON --(Business Wire)--

Hurricane Electric, the world's largest IPv6-native Internet backbone, announced today that it is expanding its global network with a new Point-of-Presence (PoP) at Markley Group, located at One Summer Street, Boston, Mass. As New England's largest and longest operating multi-tenant, mission-critical telecommunications and data center facility, One Summer Street is a natural fit for Hurricane Electric (News - Alert) to provide increased connectivity options for enterprises in the Greater Boston area and throughout New England.

In addition tooffering customers of One Summer Street connectivity options through 10GE (10 gigabit Ethernet), 100Gbps, GigE (1 gigabit Ethernet) and 100BaseT network connections, this new PoP will provide improved fault tolerance, load balancing, congestion management and reduced latency in the delivery of next-generation IP connectivity services. Customers of One Summer Street will also have the ability to exchange IP traffic, or "peer," with Hurricane Electric's global network.

"Hurricane Electric is looking forward to meeting customer demand for additional connectivity options in the Greater Boston area," said Mike Leber, President of Hurricane Electric. "With this new PoP, customers of One Summer Street will be able to connect to more networks directly, and with fewer hops."

About Hurricane Electric

Fremont, California-based Hurricane Electric operates its own global IPv4 and IPv6 network and is considered the largest IPv6 backbone in the world as measured by number of networks connected. Within its global network, Hurricane Electric is connected to 80 major exchange points and exchanges traffic directly with more than 3,400 different networks. Employing a resilient fiber-optic topology, Hurricane Electric has no less than four redundant paths crossing North America, two separate paths between the U.S. and Europe, and rings in Europe and Asia.

In addition to its vast global network, Hurricane Electric owns and operates two data centers in Fremont, California, including Fremont 2, its newest 208,000 square foot facility. Hurricane Electric offers IPv4 and IPv6 transit solutions over the same connection at speeds including 10 Gbps and 100 Gbps Ethernet.

For more information on Hurricane Electric, please visit

[ Back To Cloud Contact Center's Homepage ]


Featured Resources

Featured Report
Millennial Research on Customer Service Expectations

Millennial Research on Customer Service Expectations

The "why" behind this research is simple: our clients recognize that different generations bring different expectations, varied communication preferences and new customer service patterns to the customer experience...
Featured Report
Optimizing the Customer Experience through Cloud Contact Centers

Optimizing the Customer Experience through Cloud Contact Centers

Adoption of cloud contact centers is on the rise. Findings from Aberdeen's January 2014 'Public Cloud vs. On-Premise: How to More Effectively Deploy a Cloud Center' study shows that 31% of contact centers are deployed in the cloud, and our related blog post highlights that companies anticipate their adoption of cloud technology to rise further throughout 2014...
Featured Report
Aberdeen report

Aberdeen Report: Cloud for Mid-Sized Contact Centers – What You Must Know

Cloud Technology is opening new doors for many businesses. However, it does so only when it's combined with the use of best practices and key technology enablers. This document highlights the adoption of cloud technology by mid-size contact centers and illustrates the reasons driving their investments...
Featured Whitepaper
Aberdeen report

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider

To deliver a world-class customer experience, your contact center must be flexible and reliable, while providing all the tools agents and supervisors need to manage their workflows. Here are seven critical capabilities to look for when deploying a contact center in the cloud...
Featured Webinar

Contact Center Economics and the Cloud

Together, Bob and Drew will help you understand the economic value of upgrading technology, important business and financial considerations, and how to compare total cost of ownership of a premises vs. cloud or hosted solution. Watch the webinar on-demand now...
Featured Datasheet
Zipwire Cloud Contact Center

Zipwire Cloud Contact Center

The appeal of moving services to the cloud is obvious. Cloud services offer reliability and robust feature sets without the need to implement or maintain complex contact center infrastructure. The Zipwire™ cloud-based contact center allows businesses to leverage the flexibility and cost savings of cloud architecture while offering a seamless, first-class customer experience...